Margaret Robinson
sacramento
Summary
Dedicated case worker with 2 years of experience in providing personalized support and advocacy to diverse clients. Skilled in assessing client needs, developing individual plans and collaborating with multidisciplinary teams. Demonstrate strong communication skills and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Caseworker
Womens Homeless Shelter
Sacramento, CA
01.2023 - 02.2025
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Counselor Intern
Sacramento County Juvenile Hall
Sacramento, CA
07.2007 - 07.2010
- Helped deliver comprehensive counseling to individuals dealing with anger-related issues.
- Practiced 12 core functions of Alcohol and Drug Counseling in hands-on experience at high-intensity residential treatment program.
- Facilitated long-term support groups for substance abuse, personal issues and other common concerns.
- Conducted group therapy sessions, fostering a supportive environment for personal growth and healing.
- Proposed creative team activities such as songs, dances, and performance activities.
Education
Master of Science - Administration of Justice and Security
University of Phoenix
Sacramento, CA07.2008
Bachelor of Science - Human Services
University of Phoenix
Sacramento, CA11.2004
Skills
- Client empathy skills
- Strong organizational skills
- Clear communication
- Conflict resolution
- Client case management
Awards
Making a Difference Award in Customer Service in 2021 while working in the call center for EDD during the pandemic.
Timeline
Caseworker
Womens Homeless Shelter
01.2023 - 02.2025
Counselor Intern
Sacramento County Juvenile Hall
07.2007 - 07.2010
Master of Science - Administration of Justice and Security
University of Phoenix
Bachelor of Science - Human Services
University of Phoenix