Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Margaret Robinson

sacramento

Summary

Dedicated case worker with 2 years of experience in providing personalized support and advocacy to diverse clients. Skilled in assessing client needs, developing individual plans and collaborating with multidisciplinary teams. Demonstrate strong communication skills and problem-solving abilities.

Overview

18
18
years of professional experience

Work History

Caseworker

Womens Homeless Shelter
01.2023 - 02.2025
  • Assessed needs of each client and recommended appropriate services and resources.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.

Counselor Intern

Sacramento County Juvenile Hall
07.2007 - 07.2010
  • Helped deliver comprehensive counseling to individuals dealing with anger-related issues.
  • Practiced 12 core functions of Alcohol and Drug Counseling in hands-on experience at high-intensity residential treatment program.
  • Facilitated long-term support groups for substance abuse, personal issues and other common concerns.
  • Conducted group therapy sessions, fostering a supportive environment for personal growth and healing.
  • Proposed creative team activities such as songs, dances, and performance activities.

Education

Master of Science - Administration of Justice and Security

University of Phoenix
Sacramento, CA
07.2008

Bachelor of Science - Human Services

University of Phoenix
Sacramento, CA
11.2004

Skills

  • Client empathy skills
  • Strong organizational skills
  • Clear communication
  • Conflict resolution
  • Client case management

Awards

Making a Difference Award in Customer Service in 2021 while working in the call center for EDD during the pandemic.

Timeline

Caseworker

Womens Homeless Shelter
01.2023 - 02.2025

Counselor Intern

Sacramento County Juvenile Hall
07.2007 - 07.2010

Master of Science - Administration of Justice and Security

University of Phoenix

Bachelor of Science - Human Services

University of Phoenix

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Margaret Robinson