Marva Davis
Richmond
Summary
Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable Administrative Officer with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing skills of 45 WPM. Versatile Quality Manager Coordinator for Automated Collections Branch offering 20 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 306-member staff. Efficient, accuracy-driven Quality Coordinator successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing 20 years of superior performance in related roles. Detailed Administrative Assistant with advanced skills in records management. Handles incoming records, file transfers and destruction orders. Analytical and critical thinker with excellent judgment and expertise in Microsoft applications.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Officer
Department Of Treasury
Oakland
09.2007 - 09.2017
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Generated reports and typed letters in Microsoft Word and prepared presentations in Microsoft PowerPoint for maximum impact and results.
- Arranged rapid office equipment repair and maintenance with vendors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Created detailed expense reports and requests for capital expenditures.
- Organized weekly staff meetings and logged minutes for corporate records.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Section Chief for Automated Collections
Department Of The Treasury
Oakland
01.1992 - 03.2007
- Patrolled restricted areas and monitored personnel entry.
- Budgeted funds for training on regular basis.
- Trained 200 personnel on Ron Dullums Federal Building procedures and safety.
- Oversaw business-wide changes to modernize procedures and organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Orchestrated positive media coverage and stakeholder relations as public face of Department of the Treasury.
- Oversaw daily administrative operations, including personnel , systems and Quality.
- Maintained 95% employee retention while negotiating and executing National recruitment initiatives and trading agreements with new employees.
- Fostered new business through participation in local recruitment fairs and initiating communications with prospective employee candidates via phone and email .
- Trained 300 plus personnel on Automated Collection duties, procedures, and security safety.
Education
High School Diploma -
El Cerrito High School
El Cerrito, CA01.1976
Skills
- Spreadsheet management
- Office administration
- Meeting minutes
- Process optimization
- Travel Administration
- Report Development
- Program Files Maintenance
Certification
Certified Instructor and Trainer
Certified Federal Security Coordinator for Incident Emergency Management
Certified Facilitator
Certified Diversity and Inclusion Representative
Timeline
Administrative Officer
Department Of Treasury
09.2007 - 09.2017
Section Chief for Automated Collections
Department Of The Treasury
01.1992 - 03.2007
High School Diploma -
El Cerrito High School
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