Margaret Nalule
North York,On
Summary
I am enthusiastic and organised with twelve (12) years professional experience in Human Resources Management, Administration and Sales and Marketing. I have ability to create new systems that increase organisational efficiency through identification of opportunities and taking full advantage of best practices. Right now I am looking for a suitable position that offers brilliant prospects for future development and career advancement. I am a hard-working individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career. I have a calm and patient disposition meaning that I am able to work effectively under pressure and focus on the task at hand. I work well in teams but also independently. I have excellent communication skills both orally and verbally and pay greater attention to details in my work. I am dedicated and keen to improve any experience for the benefit of me and the organisation that I will work for. I am a very motivated person who is very keen to have a successful career. I am now looking forward to making a significant contribution to an institution that offers a genuine opportunity for progression. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Human Resource Officer
National Water and Sewerage Corporation
10.2019 - Current
- In this role, I am responsible for developing plans and implementing mechanisms of attracting, utilizing and retaining a committed high-quality workforce in line with organizational policies and procedures, training, risk management, performance management, reporting and accountability, identifying career paths and development of opportunities that are essential in development of staff
- Updated and developed a Human Resource Manual/Policy which enabled staff comply with the organization’s policies and regulations which helped minimize risk exposures in regards to specialization
- Developed new strategies through training of staff, recognition at workplace
- This improved on employees’ knowledge and skills, motivation hence increased performance at work
- Ensured timely enrolment of staff on payroll, fringe benefits scheme, liaised with finance department to review staff payroll to ensure all staff were enrolled on employee welfare packages
- This resulted into improved performance thus; minimized employee unrest and ensured timely payment of commission and allowances hence financially motivating staff
- Monitored staff clock in MIS, negotiate contracts/staff leaves, flexible payment terms, and benefits for staff and dependents which led to motivation of staff hence resulting to efficient and effective service delivery
- Generated Performance Management Appraisal reports coordinated and ensured timely availability of settings and reviews of performance agreement
- This facilitated management with pertinent information in decision making and planning on staff appraisal and significantly contributed to attainment of organizational objectives
- Ensured availability of timely monthly reports which increased and organized operational performance in audit and accountability of resources
- Facilitated management board meeting, scheduled appointments, prepared presentation materials and maintained efficient coding, filing and inventory system
- This enabled availability of timely records for management to protect company data consistence
- Facilitated effective communication to senior management through availability of quarterly, annual reports and documentations
- This facilitated management in planning and decision making
- Monitored organizational activities, assisted management in tracking productivity and assessed if activities were implemented in line with budget limits which enabled management assess expenditures for proper accountability
- Designed business strategies and plans to meet organizational goals, ensured activities’ plan and performance objectives for staff were aligned to business strategy and monitored performance against agreed targets
- Ensured employees complied with company policies and procedures which resulted into improved staff behaviour hence eliminated continuous complaints among staff members
- Coordinated the implementation of the performance management system that includes performance development plans (PDPs) and employee development programs
- This provided constructive feedback as well as identifying areas for improvement for human resource planning, compensation and training/development.
Human Resource Officer
National Water and Sewerage Corporation
08.2017 - 09.2019
- While here, I was responsible for conducting recruitment and selection, staff capacity building, ensuring provision of Human Resource Information System, Staff Wellbeing & Engagement, Performance Management, Contract Management and Administration, Risk Management, Change Management, and Exit Management
- Monitored performance management to ensure optimal utilization of Marginal Product of Labour (MPL) manpower benchmark which enabled management to operationalize within budget lines, thus achieving organizational targets hence reduced labour costs/overstaffing
- Conducted contract management and administration management, performance improvement plans (PIPs) of staff and followed up on extension of probations and confirmation of staff at management level and renewed/extended staff contracts on time
- This ensured smooth flow to operations hence improvement in service delivery
- Ensured staff well-being and engagement which kept staff engaged in their work and psychologically boosted their morale and general performance
- Generated Performance Management Appraisal reports coordinated and ensured timely availability of settings and reviews of performance agreement
- This facilitated management with pertinent information in decision making and planning on staff appraisal and significantly contributed to attainment of organizational objectives
- Participated and supported management to ensure timely recruitment of staff; supported the creation of job descriptions, job adverts, screening and short-listing applicants
- This contributed to better performance and led to the achievement of faster and well streamlined levels of growth which provided a competitive advantage that directly impacted on business performance
- Conducted staff exit meetings and regularly prepared appropriate recommendations/reports for management action
- Management successfully put measures to ensure high staff retention rate through implementation of fringe benefits scheme appraisal and recognition of staff approach
- Monitored employee attendance to ensure time management keeping with an aim of meeting company software daily production targets
- Thus, recorded staff’s attendance accurately, facilitated management with accurate and complete data to effective and efficiently aided accounts compute wages and commission with zero errors which saved the company lose money
- Ensured timely enrolment of staff on payroll and fringe benefits scheme (Medical, IDs, Bereavement, and Pension Scheme), reviewed and forwarded payroll updates to finance department
- This reduced employee unrest due to timely payment of commission and allowances which financially motivated staff hence ensured management of smooth operations and timely delivery of services
- Supported capacity building through training of staff on new strategies set by senior management on a quarterly basis
- This ensured continued teamwork thus improvement of organizational operation performance
- Ensured an excellent and up-to-date filing system in accordance with legal and audit retention requirements
- This enabled easy accessibility and retrieval of files and ensured data security hence promoted confidentiality through denying unauthorized access to users
- Ensured development and implementation of staff safety on fire and security plan
- This enabled the company reduce unnecessary costs which ensured safety of staff in case of a fire out-break in compliance with ground handling policies and procedures
- Participated in safety management control risks, oversaw all activities of Safety Action Committee, these activities included; identification of hazards, mitigation of risks, communication of these safety hazards spontaneously and ensured employee usage of Personal Protective Equipment (PPE), prompt reporting and auctioning
- Identified career paths and development opportunities that were essential in developing staff, trained staff on HRMIS, which boosted employee engagement and productivity, strengthened succession pipeline and led to knowledge transfer that were advantageous to the company.
HR and Administration Officer
Uganda Health Systems Strengthening Project (Ministry of Health)
01.2013 - 07.2017
- While here, I was responsible for streamlining the smooth operation of the day to day activities, such as; taking corrective action when necessary, developing, reviewing and implementing administrative systems, policies and procedures
- Developing and oversee a recruitment process by reviewing job advertisements prior to posting, screen CVs, conduct telephone screenings, coordinate interview teams, participate in interviewing candidates and ensure that documentation is collected and recorded/filed
- Managed the recruitment process from sourcing and assessment of candidates, to employment contract signature this includes but not limited to: publication of advert in media, in Careers website, Screening of resumes, set-up appointments and follow-up of candidates, participate in interviews, and in the final decision for both the affiliate and the project
- Oversee all labour engagement for the country office and manage the new hire orientation and exit process
- Led the onboarding processes of all staff including induction, job integration process and related contractual obligations
- Ensuring proper Compliance and Record Keeping by annually review the Personnel Handbook recommending amendments needed due to changes in local conditions or labour laws
- Manage timesheets for office, ensuring timely submission, approval, accuracy, and filing
- Supporting department heads with recruitment activities in line with approved manpower plan
- Schedule quarterly meetings with the agencies to appraise performance in terms of onboarding, budgeting, reports etc to ensure consistency and accuracy
- Ensuring proper Compensation and Benefits by monitoring compensation - ensuring internal equity & compliance and benefits
- Facilitate job analysis and update job descriptions
- Ensuring a correct payroll and Budget by Coordinating with Finance Manager in the preparation of monthly Payroll
- Advise Country Director on appropriate staffing levels and assist in budget preparation Review employee final payments for accuracy and compliance with labour laws
- Ensuring Proper Office Administration by ensuring smooth running of all administrative functions in the country office and supervise all travel and hotel arrangements for staff and visitors, including visas and work permits as applicable
- Training and Development and Performance Maintenance by evaluate the need for employee training and development and make recommendations
- Oversee the coordination and implementation of annual performance reviews
- Ensured employee relations by working with senior project management to resolve employee relations issues pragmatically
- And investigate employee relations issues &work to ensure human resources related decisions are consistent and fair
- Ensured seamless operations by responding to requests in regard incoming and outgoing correspondence which enabled senior officials to focus on high priority issues to achieve the ministry’s timelines
- Maintained a good corporate image at front desk and ensured provision of office etiquettes
- This increased customer satisfaction since information regarding service provision reached various departments effectively
- Maintained, handled and scheduled requests for services through qualitative data collection
- This facilitated concerned parties with relevant information in line with company policies and procedures
- Facilitated management meetings, scheduled appointments and maintained efficient coding, filing and inventory system
- This assured management with timely records for reference accordingly
- Maintained both physical and electronic filing of clients records which enabled easy retrieval of information at all times
- Drafted letters and emails on behalf of office as instructed by project manager
- This enabled effective communication through phone and email, which promoted accuracy and completeness in data collection here prompt service delivery
- Promoted efficiency by ensuring timely availability of information through photocopying, scanning and printing
- This availed management with documentation to assess of clients’ cases hence provision of necessary recommendation as need arose.
Client Relations Officer
The Independent Publication Limited
01.2010 - 12.2012
- While here, I was responsible for maintaining good relationships with customers, identifying new business markets, resolving any customer complaints in a prompt and professional manner and recording daily transactions
- Built and managed relationships and KPI’s with current customers and potential customers through handling customer’s complaints and queries which resulted into company acceptability, retention and attraction of customers and a sustainable good customer base
- Conducted business reviews on service provision to ensure customer satisfaction which resulted into company acceptability and sustainability in the society hence growth in sales and customer base
- Ensured organizational good image through conducting corporate social relationship between customers and the company which increased sales hence profits margin raised to 60%
- Assessed liquidity risks with assets as collateral in compliance with company policies and procedures which helped determine audit strategic approaches as well as assessment risks of fraud through vigilance
- Sustained good organization relationships with customers through disseminating of information and responding to queries in line with business guidelines
- This increased customer satisfaction since information regarding services provision was reached appropriated
- Ensured timely submission of weekly reports which enabled senior managers track performance which led to rotation on general performance within office, customer care desk, bulk cash and automated teller machine queries
- Developed product awareness to cross-sell company products
- This helped increased product uptake for customer resulting to growth in revenue.
Education
Graduate Certificate in Human Resource & International Business Management -
Seneca College
01-2024
Master’s in Business Administration -
Makerere University, Kampala – Uganda
01.2020
Bachelors in Human Resources Management -
Makerere University, Kampala – Uganda
01.2015
Diploma in Sales and Marketing -
Makerere University Business School
01.2012
Skills
- Payroll Management
- Internal Communications
- Recruitment Strategies
- Workforce Planning
- Talent Acquisition
- Organizational Development
- Employee Relations
- Employee Engagement
- HR Policy Development
- Benefits Administration
- Conflict Mediation
- Payroll Administration
- HR Policies Expertise
- Records Management
- Data Analyzing
- Talent Management
- Job Analysis
- Professional Development
- Soldier Evaluations
- Labor Relations
- Recruitment
- Compensation and Benefits
- Family Outreach
- Onboarding and Orientation
Certification
I, the undersigned, certify that to the best of my knowledge and belief, this data correctly describes me, my qualifications, and experience. Signed, Margaret Nalule
References
References available upon request.
Timeline
Senior Human Resource Officer
National Water and Sewerage Corporation
10.2019 - Current
Human Resource Officer
National Water and Sewerage Corporation
08.2017 - 09.2019
HR and Administration Officer
Uganda Health Systems Strengthening Project (Ministry of Health)
01.2013 - 07.2017
Client Relations Officer
The Independent Publication Limited
01.2010 - 12.2012
Graduate Certificate in Human Resource & International Business Management -
Seneca College
Master’s in Business Administration -
Makerere University, Kampala – Uganda
Bachelors in Human Resources Management -
Makerere University, Kampala – Uganda
Diploma in Sales and Marketing -
Makerere University Business School
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