Margaret Muchina
Hamilton,ON
Summary
Proven track record in elevating guest satisfaction and cleanliness standards at Sheraton Hotel & Resorts, showcasing expertise in cleaning techniques and team collaboration. Fluent in English and Swahili, adept at fostering cross-departmental relationships to enhance operational efficiency. Achieved significant improvements in health and safety compliance, underlining a commitment to excellence and customer service.
Overview
12
12
years of professional experience
Work History
Housekeeping Cleaner
Sheraton Hotel & Resorts
Hamilton, ON
02.2024 - 04.2024
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Housekeeper
Mimosa Garden Estate Karen
Kenya
01.2015 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Housekeeper for Retirement Home
Muwasco Water Company Kenya
Kenya
01.2012 - 01.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
Naaro Secondary School, Muranga County Kenya
Kenya06.1989
Skills
- Teamwork
- Customer Service
- Excellent oral and written communication
- Health and safety compliance
- Cleaning techniques
- Fluent in English and Swahili
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Housekeeping Cleaner
Sheraton Hotel & Resorts
02.2024 - 04.2024
Housekeeper
Mimosa Garden Estate Karen
01.2015 - 01.2023
Housekeeper for Retirement Home
Muwasco Water Company Kenya
01.2012 - 01.2015
High School Diploma -
Naaro Secondary School, Muranga County Kenya