Margaret Morales
Indio
Summary
Experienced PBX Operator skilled in expert troubleshooting, call routing, and incident management. Proven ability to enhance operational efficiency and train staff effectively.
Overview
12
12
years of professional experience
Work History
Lead PBX Operator
Eisenhower Health
39000 Bob Hope Rancho Mirage , Ca 92270
02.2016 - 04.2024
- Operated PBX systems to manage incoming and outgoing calls efficiently.
- Assisted in troubleshooting communication equipment issues to ensure minimal downtime.
- Maintained accurate call logs and records for operational efficiency.
- Provided support in training new operators on PBX system functionalities.
- Developed user guides and documentation for staff on PBX system usage.
- Led team training sessions to ensure consistent performance and adherence to company standards.
- Managed high call volumes during peak periods without compromising quality or efficiency standards set forth by the company.
- Assisted in the hiring process by interviewing potential candidates and evaluating their skills against job requirements.
- Conducted performance evaluations for team members, offering constructive feedback and developing individual improvement plans when necessary.
- Enhanced customer service by efficiently managing incoming calls and routing them to appropriate departments.
- Mentored new hires during their orientation period to support their integration into the team successfully.
- Coordinated staff schedules, ensuring adequate coverage during all hours of operation and facilitating smooth shift transitions between team members.
Patient Admitting Specialist
Eisenhower Health
39000 Bob Hope Dr.
03.2014 - 02.2016
- Managed patient registration processes, ensuring accurate data entry and compliance with health regulations.
- Facilitated smooth patient flow by coordinating admissions with medical staff and departments.
- Ensured that all patients have a satisfying registration.,
- Expedited emergency admissions by prioritizing tasks effectively during high-pressure situations.
- Reduced errors in patient registration by implementing a thorough double-check system before finalizing documentation.
- Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, safeguarding sensitive data at all times.
- Verified insurance coverage and secured pre-authorizations as needed to guarantee proper reimbursement for services rendered.
Housekeeper\ Environmental Services
Eisenhower Health
39000 Bob Hope Rancho Mirage , Ca 92270
02.2012 - 03.2014
- Maintained cleanliness and sanitation standards across patient rooms and common areas.
- Operated cleaning equipment and utilized chemicals according to safety protocols.
- Collaborated with nursing staff to address specific cleaning needs for patient care areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Education
High School Diploma -
Coachella Valley Unified High School
Thermal ,Ca. 9227406-1975
Skills
- Expert troubleshooting
- Technical support expertise
- Staff training and development
- Incident management
- Switchboard management
- Call routing proficiency
- Excellent phone demeanor
- Clear communication
- Paging systems
- Search directories
- Company directory
- Flexible schedule
- Emergency response
Timeline
Lead PBX Operator
Eisenhower Health
02.2016 - 04.2024
Patient Admitting Specialist
Eisenhower Health
03.2014 - 02.2016
Housekeeper\ Environmental Services
Eisenhower Health
02.2012 - 03.2014
High School Diploma -
Coachella Valley Unified High School