Margaret Meza

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Met and educated customers about product features and benefits to aid in selecting best options for each individuals' remodel needs.
• Schedule home appointments for installer to get measurements for remodel of their project
• Utilized CRM software to manage customer accounts and track performance metrics.
• Developed custom proposals for high-value prospects, successfully closing major deals..
• Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

• Increased new home sales by developing and maintaining strong relationships with prospective buyers.
• Educated potential buyers on the features and benefits of available properties during guided tours.
• Worked closely with title companies to ensure smooth closings while minimizing delays or complications.
• Streamlined sales process for faster closings, resulting in a higher number of completed transactions.
• Addressed client concerns promptly, resolving any issues that arose during the home buying process.
• Communicated effectively with diverse clientele, adapting communication style as needed to build rapport quickly.
• Conducted comprehensive market research to stay updated on current trends and competitor offerings.
• Prepared and presented contracts and other legal documents to clients.
• Developed new business and managed new and existing clients.
• Coordinated appointments to show tenants and buyers prospective homes.
• Reviewed and executed confidential documents, contracts and disclosures.

• Developed relationships with clients for increased loyalty and repeat business.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Managed customer from initial contact to closing with attention to detail to build loyalty.
• Pre-qualify clients and inform of financing options
• Negotiated contracts skillfully, securing favorable terms for both company and client.
• Handled clients appointments with the Design Center & Option Selection
• Maintained current knowledge of evolving changes in marketplace.
• Liaison between construction, loan officers and title & escrow
• Perform final walk throughs
• Set builder expectations

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• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Scheduled office meetings and client appointments for staff teams.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Assist with special projects of varying degrees of complexity.
• Established administrative work procedures to track staff's daily tasks.
• Liaised between clients and vendors and maintained effective lines of communication.