Summary
Overview
Work History
Education
Skills
Languages
great customer service
Timeline
Generic

Margaret Macleod

Burlington,Ontario

Summary

Driven leader with expertise in customer service and team leadership, honed at Walmart and Brant Arts Dispensary. Successfully optimized stock levels and enhanced service quality, consistently achieving performance targets through effective inventory management. Skilled in cash handling and fostering a positive work environment, resulting in increased customer loyalty and operational excellence.

Overview

16
16
years of professional experience

Work History

Cashier Team Lead

Brant Arts Dispensary
12.2017 - 10.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.

Walmart Department Manager

Walmart
11.2008 - 11.2017
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Notre Dame High School, Dumbarton, Scotland
Scotland UK

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Flexible Schedule
  • Punctual and Reliable
  • Retail Merchandising
  • Product restocking
  • Honest and Dependable

Languages

English
Full Professional

great customer service

My primary objective when dealing with the public is to always put the customer's needs first, listen carefully to each person's concerns, and respond appropriately with a smile.

Timeline

Cashier Team Lead

Brant Arts Dispensary
12.2017 - 10.2024

Walmart Department Manager

Walmart
11.2008 - 11.2017

High School Diploma -

Notre Dame High School, Dumbarton, Scotland
Margaret Macleod