Margaret Macias
Modesto
Summary
Accomplished Program Manager with a strong focus on team collaboration and time management. Expertise in evaluating program effectiveness and guiding teams to achieve targets, driving successful project outcomes and ensuring alignment with external partners.
Overview
22
22
years of professional experience
Work History
Program Manager
Redwood Family Center
Modesto
06.2010 - Current
- Coordinated training sessions for staff to enhance service delivery standards.
- Evaluated program effectiveness through feedback and performance assessments.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Managed external client and business partner relationships.
- Prioritized tasks and managed teams throughout multiple projects.
- Generated and delivered reports, program review presentations and other program status updates.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
Customer Service Coordinator
Interfaith Ministries Inc.
Modesto
01.2004 - 06.2006
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Ensured that all customer inquiries were responded to in a timely manner.
Education
High School Diploma -
Come Back Kids
Modesto, CA05-2023
Skills
- Project management
- Performance assessment
- Relationship management
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- Relationship building
- Cost estimates & budgets
- Event planning and execution
- Program leadership
- Volunteer management
- Team development
- Resource management
References
References available upon request.
Timeline
Program Manager
Redwood Family Center
06.2010 - Current
Customer Service Coordinator
Interfaith Ministries Inc.
01.2004 - 06.2006
High School Diploma -
Come Back Kids
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