MARGARET KLOSE
Sherwood Park,AB
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 30 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals. A analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seeking to obtain a position that will allow professional growth by working in a challenging environment.
Overview
32
32
years of professional experience
Work History
Department Manager- Center of Store
Save on Foods
11.1991 - Current
- Accountable for operational execution in Grocery, Dairy, Frozen and Bulk foods departments (e.g
- Merchandising, customer service, cleanliness, receiving, shrink management, scheduling, ordering, and projecting of sales based on trends.) Accountable for meeting the standards of the department.
- Review and analyze Income Statements and work with the management team to identify opportunities.
- Develop and execute action plans.
- Use business metrics to monitor the performance of the departments.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Accountable for Team Member training and development, performance reviews, rewards and recognition.
- Communicate key messages to the department Team Members to ensure alignment with the departments objectives.
- Act as a coach, mentor to all Team Members in the store.
- Focus on building an engaged involved team in the departments.
- Accountable for implementation of the Corporate Health and Safety Program.
- Maintain profitable relationships with vendors.
- Oversee inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company/store objectives and enhance Team building
- Control inventory levels with daily cycle counts, to identify issues
- Receive deliveries and enure proper invoicing
Education
High School Diploma -
J. Percy Page
Edmonton, ABSkills
- Team player who is approachable and excels at building trusting relationships with customers and colleagues
- Professional whose honesty and integrity provide for effective leadership and business relationships with colleagues and venders
- Hard working employee who is committed to successfully completing tasks independently
- Self-motivated employee who has willingness to learn and is eager to take on new challenges and welcomes new concepts
- Problem-Solving, focusing on what's right not who's right
- Perform informative employee performance evaluation
- Warehouse Equipment training on manual/power jacks
- Time Management, laying out priorities
- Effective Communication, delivering clear massage
Timeline
Department Manager- Center of Store
Save on Foods
11.1991 - Current
High School Diploma -
J. Percy Page
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