Summary
Overview
Work History
Education
Skills
Personal Information
Volunteer Experience
DANCING , VOLLEYBALL
Additional Information
Languages
Timeline
Generic
Margaret Kimondo

Margaret Kimondo

Montreal,QC

Summary

Enthusiastic and dedicated professional with over 10 years of experience in the hotel industry. Expertise in maintaining high cleanliness standards, efficient room preparation, and comprehensive industry operations. Renowned for enhancing operational efficiency and commitment to environmental sustainability.

Overview

17
17
years of professional experience

Work History

Volunteer

FONDATION ENFANT JEUNESS CANADA
01.2024 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Part-time Office Cleaner

Quebec Board of Black Educators
01.2024 - Current
  • Maintained cleanliness and orderliness of office spaces at two different sites, ensuring a welcoming and professional environment for staff and visitors
  • Performed routine cleaning tasks including vacuuming, dusting, sanitizing surfaces, emptying trash bins, and cleaning restrooms
  • Managed the replenishment of cleaning supplies and ensured all cleaning equipment was in good working condition
  • Coordinated with office staff to address specific cleaning needs and schedule cleaning tasks to minimize disruption during office hours
  • Adhered to health and safety regulations, contributing to a safe and hygienic workplace
  • Received positive feedback from staff and management for reliability, thoroughness, and attention to detail.
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
  • Emptied trashcans and transported waste to collection areas.
  • Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.
  • Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
  • Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
  • Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.
  • Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
  • Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
  • Demonstrated adaptability by quickly adjusting to changes in cleaning assignments or procedures as directed by management.
  • Upheld a professional appearance by wearing designated uniform and maintaining personal hygiene during work hours.
  • Conducted thorough inspections of offices to report damages and maintenance issues.
  • Assisted in event preparation and cleanup for company meetings, conferences, or celebrations while adhering to strict deadlines.
  • Supported facility upkeep by properly washing windows and mirrors for improved appearance and visibility.
  • Boosted employee productivity by maintaining a clutter-free office space through efficient organization and waste disposal.
  • Collaborated effectively with other team members to divide responsibilities and ensure comprehensive coverage of all assigned areas.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Maintained high standards of cleanliness and sanitation in office spaces, contributing to healthier work environment.

In-Home Nanny

Iraq Embassy
01.2014 - 03.2023
  • Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
  • Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
  • Aided in cognitive development by incorporating educational games and activities into daily routines.
  • Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
  • Taught children everyday skills and language.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Involved children in caring for household pets and chores.

Room Attendant

KA Hotel Nairobi
01.2017 - 01.2023
  • Inspected vacant rooms for missing items, malfunctioning equipment, or damage, and reported issues to management
  • Prepared rooms for new guest arrivals with comprehensive cleanings, restocking, and complimentary supplies
  • Monitored hotel common areas and addressed cleaning issues promptly
  • Assisted the Housekeeping Manager with staff assignments and scheduling
  • Performed tasks such as wiping, dusting, and polishing furniture; vacuuming carpets and deep cleaning stains; changing linens and restocking room supplies; washing windows and doors; and cleaning bathrooms, making beds, and removing trash
  • Earned a merit-based raise after six months for superior work performance.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.

Assistant Cook

Urban Eatery Restaurant
01.2014 - 01.2017
  • Ensured freshness of food items and provided feedback to the kitchen supervisor for removal of stale items
  • Prepared food items according to recipes, portioning, cooking, and waste control guidelines
  • Produced over 30 pasta and salad dishes daily, maintaining near-perfect customer satisfaction scores
  • Followed restaurant stock management schedules to monitor product freshness and rotate out old products
  • Trained, managed, and guided five assistant cooks, improving overall performance and productivity by 70%.

Personal Nanny

01.2014 - 01.2017
  • Provided live-in care for two children, ran errands, attended special events with the family, and oversaw other staff at the Ambassador's residence.
  • Ensured safety of children in various settings, including at home, during transportation, and on outings.
  • Developed strong relationships with families, providing support and guidance through various stages of their children''s lives.
  • Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
  • Coordinated playdates with other caregivers to foster socialization among children in my care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Taught children everyday skills and language.
  • Utilized creative problem-solving skills to address unexpected situations or emergencies effectively while maintaining composure under pressure.
  • Involved children in caring for household pets and chores.
  • Enhanced child development by planning and implementing age-appropriate activities.
  • Facilitated relationships with children and parents by developing caring and structured home environments.

Senior Housekeeping Supervisor / Janitor Supervisor

Iraq Embassy / Ambassador Residence
01.2008 - 01.2014
  • Addressed guests' requests and concerns to ensure satisfaction and inspected guest rooms and public areas after routine cleaning by housekeepers to ensure quality standards
  • Reported maintenance problems, safety hazards, accidents, or injuries to senior managers and followed up to ensure swift resolution
  • Assisted senior staff in counseling, motivating, and coaching employees to follow all safety and security policies and procedures
  • Organized and allocated staff, coordinating with seniors to make necessary changes
  • Implemented COVID-19 cleaning protocols to sanitize high-touch surfaces, resulting in zero positive cases among staff
  • Supervised 33 employees to ensure cleaning standards were met, reducing client complaints by 94%
  • Instructed staff members on best cleaning practices, improving cleaning efficiency within a four-hour shift.
  • Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.
  • Resolved guest issues promptly by addressing concerns related to room cleanliness or maintenance needs professionally and courteously.
  • Prioritized safety guidelines and maintained up-to-date knowledge of industry best practices to ensure a hazard-free work environment for staff.
  • Trained and mentored junior housekeeping staff, improving their skills and performance levels.
  • Implemented energy-saving initiatives within the department such as recycling programs or use of eco-friendly cleaning products leading to cost savings without compromising quality.
  • Conducted regular performance reviews for housekeeping staff, providing constructive feedback and identifying areas for improvement or growth opportunities.
  • Managed scheduling for housekeeping staff to ensure adequate coverage during peak hours or special events, maintaining optimal service levels.
  • Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
  • Managed departmental budget by closely monitoring expenses related to staffing, supplies, and equipment, ensuring financial goals were met without sacrificing quality standards.
  • Collaborated with hotel management to improve the overall guest experience by addressing specific concerns related to housekeeping services.
  • Contributed to the development of long-term strategies for continuous improvement within the housekeeping department by staying current on industry trends and incorporating new ideas or technologies where applicable.
  • Reduced employee turnover within the housekeeping department through consistent mentoring, training, and recognition programs that fostered a supportive work environment.
  • Developed efficient inventory management systems for cleaning supplies, reducing waste and lowering expenses.
  • Conducted regular inspections of assigned areas to ensure compliance with cleanliness and safety standards, ensuring a safe environment for both guests and staff.
  • Developed strong relationships with vendors, suppliers, and contractors to secure the best prices on high-quality products and services.
  • Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
  • Streamlined room cleaning processes for faster turnover times, resulting in increased guest satisfaction ratings.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.

Education

GED -

English Montreal School Board 6000 Fielding Avenue
EMBS
06.2025

Skills

  • Communication
  • Teamwork
  • Laundry Operations
  • Detail-oriented
  • Efficiency
  • Empathy
  • Team Player: Successfully collaborated with a team of five room attendants at the Iraq Embassy in Nairobi, Kenya, and at several top-tier hotels in Nairobi
  • Excellent Organizer: Streamlined linen distribution, achieving a 20% improvement in efficiency
  • Strong Attention to Detail: Maintained a 99% guest satisfaction rate by focusing on the smallest details during room cleaning

Personal Information

Date of Birth: 01/01/78

Volunteer Experience

Fondation Enfant Jeunesse Canada

DANCING , VOLLEYBALL



Dancing:
I find immense joy in dancing, which allows me to express myself creatively and stay physically active. Whether it's a structured class or a spontaneous dance session, I love exploring different styles and rhythms. Dancing not only helps me stay fit but also brings a sense of relaxation and happiness.

Volleyball:
Playing volleyball is one of my favorite ways to unwind and stay active. I enjoy the teamwork and strategy involved in the game, as well as the physical challenge it provides. Whether playing competitively or just for fun, volleyball helps me build strong connections with others and maintain a healthy lifestyle.

Additional Information

EAGER TO WORK AND RESPONSIBLE

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

Volunteer

FONDATION ENFANT JEUNESS CANADA
01.2024 - Current

Part-time Office Cleaner

Quebec Board of Black Educators
01.2024 - Current

Room Attendant

KA Hotel Nairobi
01.2017 - 01.2023

In-Home Nanny

Iraq Embassy
01.2014 - 03.2023

Assistant Cook

Urban Eatery Restaurant
01.2014 - 01.2017

Personal Nanny

01.2014 - 01.2017

Senior Housekeeping Supervisor / Janitor Supervisor

Iraq Embassy / Ambassador Residence
01.2008 - 01.2014

GED -

English Montreal School Board 6000 Fielding Avenue

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Margaret Kimondo