MARGARET KAMPERS

Project consultant in the USA for 4 Healthcare Organizations in Charleston, WV, Atlanta, Georgia, Knoxville NH, and Concord, NH and then 4 Canadian Healthcare Organizations in Owen Sound, Windsor and area hospitals, Kingston and area hospitals and Vancouver BC. Tasks included the following:

• Develop and ensure compliance of best practice standards, policies and processes related to project management throughout the organization that support business goals in collaboration with senior management and stakeholders
• Define the establishment, implementation, development, and formal adoption best practices and methodologies for the Project Management Office (PMO)
• Establish, monitor and measure the associated projects management key performance indicators in collaboration with senior management and provide regular reporting across multiple projects to senior leadership
• Align various project initiatives, project management standards, policies and processes with goals and objectives that support our mission and vision, in addition to our members, customers and stakeholders
• Effectively communicate and set program expectations to team members, stakeholder and the various project teams on an ongoing basis
• Plan and schedule project timelines and milestones using appropriate tools
• Ensure project milestones and deliverables are being met within the scope of the role
• Determine the frequency and content of status reports from the program and various project teams, analyze results, and troubleshoot problem areas
• Create a recommendations report in order to identify successful and unsuccessful project elements
• Establish process for After Action Analysis to be completed 90 days post the completion of each project
• Develop best practices and tools for program and project execution and management
• Identify all resource requirements to support project initiatives and negotiate with accordingly when establishing budgets
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Liaise with organizational stakeholders required; negotiate with other department managers for the acquisition of required personnel from within the hospital(s)
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle
• Direct and manage project development from beginning to end
• Develop full-scale project plans and associated communications documents
• Delegate tasks and responsibilities to appropriate personnel
• Identify and resolve issues and conflicts within the project team
• Identify and manage project dependencies and critical path
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
• Build, develop, and grow any business relationships vital to the success of the project
• Draft and submit budget proposals, statement of work, and change orders; recommend and defend subsequent budget changes where necessary
• Delegate tasks and responsibilities to appropriate project team personnel
• Responsible for managing assigned project staff, including allocation of staff resources, delegating, scheduling and prioritizing of staff workloads and developing, mentoring and coaching others
• Manage issue resolution including following up on issues and escalations as appropriate
• Develop go-live schedule for all At-The-Elbow (ATE) resources and Command Centre resources for all go-lives
• Maintain and report all Optimization items for review, resolution and closing
• Work with the Privacy and Security Committee to review all Cerner positions and participate in Policy and Procedure development for Privacy and Confidentiality.

• Lead and manage complex Information Technology Services and multi-organizational solutions and their projects from evaluation and design through to implementation and close-out
• Specific focus on Cerner Millennium implementation, software and workflow optimization
• Educate, mentor and support the hospital departments in Project Delivery principles and practices as well as establish and cultivate relationships with internal and external stakeholders at all levels in order to establish the conditions for effective engagement to support the delivery of key strategic priorities.

• Project Managed for 9 Regional Hospitals the successful implementation of new Accounts Receivable System (HRCM)
• Project Managed the regional hospitals Healthcare Under-going Optimization (HUGO) Project which included the four components of Computerized Provider Order Entry (CPOE), Electronic Medication Administration Record (eMAR), Closed Loop Medication Administration (CLMA) and Electronic Medication Reconciliation (MR)
• Coordinated the successful implementation of an after-hours Pharmacist verification service for the regional hospitals and St. Joseph’s Health Care
• Representing 9 Regional Sites (Alexandra Hospital - Ingersoll, Four Counties Health Services, Listowel District Hospital, South Huron Hospital Alliance, St. Thomas Elgin General Hospital, Strathroy Middlesex General Hospital, Tillsonburg District Memorial Hospital, Wingham District Hospital and Woodstock Hospital)
• Ensure each site participates in rounds of testing, issue identification and resolution as appropriate
• Developed relationships with regional hospitals teams to recruit membership for the various working groups included presentations to the Thames Valley Chiefs of Staff meetings, CEOs and Senior teams
• Developed relationships with London Hospital Leadership throughout the HUGO project
• Liaised with the vendor (Cerner) team
• Facilitated the Health Information Management (HIM) HUGO team
• Member of HUGO Steering Committee providing regional updates
• Member of the Clinical Transformation Coordinating Committee in London providing updates on the regional projects
• Member of the Integrated Care Committee in London representing the Regional Hospitals.

• Managed and directed client relationships with ITS in relation to the Application Managed Services (AMS)
• Applied Cerner’s methodology and process to execute the Application Managed Services engagement
• Managed the relationship between Cerner and the hospital and all relevant resources.

• Coordinated Community Physician Access to Cerner Systems
• Reviewed and recreated all Job Fact Sheets for Medical Affairs Department Staff (working closely with staff of Medical Affairs and LHSC Human Resources Department)
• Presentation to Medical Advisory Committee on hospital’s Standard of Business Conduct Policy
• Participated on Schulich’s Implementation Committee for Conflict of Interest Policy
• Signatory for Academic Medical Organization of Southwestern Ontario (AMOSO) representing LHSC and St. Joseph’s
• Responsible for facilitating and supporting Professional Staff (i.e. Physicians, dentists and midwives) relationships with LHSC and St. Joseph’s in liaison with Schulich School of Medicine and Dentistry at the University of Western Ontario.

• Worked with 9 regional hospitals and London hospitals to outline the support structure for the Regional Shared Service, including budgeting and staffing
• Coordinated HIS project, working with external project manager in the implementation of 8 Cerner modules at South Huron Hospital Association - completed January 2007
• Project Manager for Regional SurgiNet Project (implemented Surgical Services software) at 5 Sites (September 2007 to May 2008)
• Listowel Wingham Hospital Alliance (LWHA) project – Implemented EPR systems similar to the other regional implementations (September 2008 to March 2009) by coordinating resources between London Information Management Services and LWHA liaising with the Project Manager hired by LWHA
• Conduit between 9 regional hospitals and London hospitals supporting the operational resources for the Cerner systems
• Ensure regional hospitals participate in rounds of testing, issue identification and resolution as appropriate
• Coordinated agendas for monthly Steering Committee meetings between 9 regional hospitals and London hospitals.

• Site Engagement Lead with the Regional EPR (Cerner Systems) and CDI Projects
• The rollout won a Diamond, 2006 Showcase Ontario Award of Excellence (Eight Hospitals
• One EPR
• A Partnership that Works!)
• Regional Privacy Chair bringing together the 6 TVHPP regional hospitals to implement Privacy Legislation region wide including procurement of Privacy Audit with KPMG
• Original Member of Regional VideoCare Steering Committee responsible for implementation of video care services as part of the 21 original organizations supporting the Southwestern Ontario Telehealth Network – 2001 to 2006
• Developed IT Strategic Plan for STEGH – 2002
• Developed and maintained many vendor relationships
• Program Director for the System and Decision Support Program responsible for Information Systems, Health Records, Central Registry, Switchboard and Biomedical Services.

• Original Member of Regional VideoCare Steering Committee responsible for implementation of video care services as part of the 21 original organizations supporting the Southwestern Ontario Telehealth Network – 2001 to 2006
• Director responsible for Radiology, Laboratory, Nuclear Medicine, Cardiology, Health Records and Central Registry
• Responsible for all Performance Development Reviews for all managers in my portfolio, all operating budgets and capital equipment budgets, Accreditation Survey participant, Lab Accreditation participant and played active role in many corporate initiatives

Notable Achievements

• Negotiated a three year Lab Contract with MDS Labs for the outsourcing of Outpatient Laboratory work
• Coordinated the upgrade of the hospital’s dictation system
• Participation on Working Committee for Ontario Lab Information Systems (OLIS)

• Director of Clinical Records, 1990 to 1993
• Managed Health Records and Central Registry staff – 25 FTE’s
• Liaising with Medical Staff for Health Record and Registration issues and concerns
• Member of many Medical Staff Committees and other hospital committees

Notable Achievements

• Coordinated implementation of new Hospital wide Dictation and Transcription Systems
• Project Manager in the implementation of the HealthVisions Hospital Information System responsible for Admission/Discharge Transfer System and PCA (Radiology, Nuclear Medicine and Cardiology) later bringing up Audiology and Rehab in 1996
• Assistant Director of Clinical Records, 1986 to 1990
• Clerical Support, 1980-1986