Margaret Harris
Cowichan Bay,British Columbia
Summary
Dynamic Unit Clerk with a proven track record at Island Health, excelling in medical records maintenance and customer service. Adept at enhancing workflow efficiency through effective appointment management and documentation skills. Recognized for improving patient satisfaction and fostering a collaborative environment, demonstrating adaptability and strong problem-solving abilities.
Overview
1
1
Language
8
8
years of professional experience
Work History
Unit Clerk
Island Health
Victoria, BC
10.2006 - 09.2014
- Assisted with patient registration and appointment scheduling to enhance workflow efficiency.
- Managed incoming communication, including phone calls and emails, ensuring timely responses.
- Updated electronic health records with patient information, maintaining accuracy and confidentiality.
- Coordinated facility maintenance requests to ensure a safe and functional environment for staff and patients.
- Supported healthcare team by preparing necessary documentation for patient care activities.
- Collaborated with colleagues to improve office procedures, enhancing overall service delivery quality.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Bachelor of Arts - Psychology
University of Victoria
Victoria06-2018
Skills
- Preparing charts
- Multi-line phone system
- Medical records maintenance
- Documentation skills
- Chart updating
- Reception management
- Document management
- Retrieving medical records
- Correspondence writing
- Unit administrative support
- Problem-solving
- Customer service
- Adaptable and flexible
- Calendar and appointment management
Languages
English
Native or Bilingual
Timeline
Unit Clerk
Island Health
10.2006 - 09.2014
Bachelor of Arts - Psychology
University of Victoria