Margaret Grimstead
Niagara-on-the-Lake,ON
Summary
Dynamic server with proven expertise at The Garrison House, excelling in order accuracy and customer service. Skilled in point-of-sale operations and employee training, I effectively resolved guest inquiries and complaints, enhancing overall dining experiences. Committed to maintaining extensive menu knowledge, I consistently informed customers of specials, contributing to increased guest satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
The Garrison House
Niagara-on-the-lake, Ontario
06.2012 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Informed customers of daily specials and signature menu items.
Education
Business/Computer Science
Cenntenial College
Toronto, ON06-1981
Skills
- Point-of-sale operation
- Order accuracy
- Customer service
- Menu knowledge
- Employee training
- Conflict resolution
Certification
- Smart Serve
References
References available upon request.
Timeline
Server
The Garrison House
06.2012 - Current
Business/Computer Science
Cenntenial College
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