Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Margaret Francis

Timmins,ON

Summary

Dynamic professional with a proven track record at Enjoy Travel.ca, excelling in exceptional communication and travel arrangements. Leveraged creativity and cultural sensitivity to boost tour package sales significantly. Demonstrated excellence in customer service by enhancing client satisfaction and retention, while adeptly managing administrative tasks and travel research to exceed company goals.

Overview

38
38
years of professional experience

Work History

Travel Advisor

Enjoy Travel.ca
12.2023 - Current
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Forged robust marketing strategy by incorporating promotional techniques and materials to increase tour package sells.
  • Referenced company contracts and rate desk to balance rate and revenue for client and company.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.

Casino Dealer/Attendant

OLG Casino
05.2002 - 08.2012
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Front Desk Receptionist

Colonial Inn Resort
03.2004 - 10.2005
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Telephone Operator

The Delta Hotel
09.1986 - 03.1988
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.

Education

Diploma - Travel And Tourism

International Correspondence School
On-Line
06.2023

Skills

  • Exceptional communication
  • Excellent customer service
  • Creativity and Innovation
  • Cultural Sensitivity
  • Company guidelines and procedures
  • Travel Arrangements
  • Administrative tasks
  • Travel insurance
  • Hotel Accommodations
  • Travel research

Languages

English
Native or Bilingual

Timeline

Travel Advisor

Enjoy Travel.ca
12.2023 - Current

Front Desk Receptionist

Colonial Inn Resort
03.2004 - 10.2005

Casino Dealer/Attendant

OLG Casino
05.2002 - 08.2012

Telephone Operator

The Delta Hotel
09.1986 - 03.1988

Diploma - Travel And Tourism

International Correspondence School

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Margaret Francis