Summary
Overview
Work History
Education
Skills
Languages
Volunteer
Hobbies & Interests
Timeline
Generic

Margaret Encino

Ottawa,ON

Summary

Motivated Administrative professional offering proficiency in data entry combined with strong organizational and technical skills. Personable team player with exceptional customer service abilities. Graduated with a diploma in office administration and have meaningful experience in business correspondence, scheduling, organization in previous roles.

Overview

7
7
years of professional experience

Work History

Data Entry Clerk

Wayne Industries
02.2023 - Current
  • Maintained client database using AWG software and electronic file system.
  • Created and updated reports and spreadsheets.
  • Managed and verified documents for accuracy and completion.
  • coordinated with team members to complete tasks.
  • Sustained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Greeter

Valorian Spa
08.2018 - 12.2020
  • Provided friendly and attentive service by answering phone calls and booking appointments.
  • Completed opening duties punctually, preparing and cleaning the lobby area for daily operations efficiently.
  • Played an integral role in handling inventory and purchasing office supplies and equipment.
  • Fixed customer concerns and complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.

Customer Service Associate

The Stuff Hut
01.2017 - 07.2018
  • Answered Customer Questions, handled concerns while respecting Company's rules and policies.
  • Assisted on cash during busy periods.
  • Supported colleagues with challenging situations , providing guidance based on expertise and product knowledge.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained a clean and presentable store.

Education

Diploma - Office Administration

Algonquin College
Ottawa, ON
06.2023

Skills

  • Insurance Eligibility
  • Record preparation
  • Order Processing
  • Database Management
  • Organization and communication Excellency
  • Microsoft Office 365 proficiency

Languages

English
Full Professional
French
Limited Working

Volunteer

Dog walking at animal shelter

Run for the Cure

Hobbies & Interests

Animals, Roller Coasters and Yoga


Timeline

Data Entry Clerk

Wayne Industries
02.2023 - Current

Greeter

Valorian Spa
08.2018 - 12.2020

Customer Service Associate

The Stuff Hut
01.2017 - 07.2018

Diploma - Office Administration

Algonquin College

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Margaret Encino