Margaret Dakurah
Langley,BC
Summary
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Support Worker
Fraser Health
Langley, British Columbia
07.2024 - Current
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
- Helped client with medication self-administration.
- Built strong and trusting rapport with clients and loved ones.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Maintained detailed records of services performed on clients.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Assisted clients with maintaining good personal hygiene.
Server
Chartwell Retirement Residence
Langley, British Columbia
03.2020 - 12.2023
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked food before serving it to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Monitored dining room for cleanliness and proper set-up at all times.
Multi Skilled Worker
Pine Grove Care Center
Kamloops, British Columbia
05.2017 - 09.2019
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Observed special diets prescribed by physicians or nutritionists.
- Checked temperatures of hot food before serving it to patients and residents.
- Filled and served various beverages for customers.
- Provided assistance with meal setup, serving, and clean up as needed.
- Made meals in accordance with company standards and requirements.
Customer Service Representative
Cascade Casino
Kamloops, British Columbia
06.2018 - 06.2019
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Health Care Assitant
Kwantlen Polytechnic University
None04-2025
Bachelor of Arts - Communications
Thompson Rivers University
Kamloops, None04-2019
Skills
- Personal hygiene assistance
- Compassionate caregiving
- First aid and safety
- Adaptable to change
- Patient care
- Case management experience
- Progress documentation
- Behavior redirection
Certification
- First Aid
- Serving it Right
- Medication administrations
References
References available upon request.
Timeline
Home Support Worker
Fraser Health
07.2024 - Current
Server
Chartwell Retirement Residence
03.2020 - 12.2023
Customer Service Representative
Cascade Casino
06.2018 - 06.2019
Multi Skilled Worker
Pine Grove Care Center
05.2017 - 09.2019
- First Aid
- Serving it Right
- Medication administrations
Health Care Assitant
Kwantlen Polytechnic University
Bachelor of Arts - Communications
Thompson Rivers University
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