Margaret Churchill
Summary
Proven customer service expert from Great Canadian Dollar Store, adept in POS system operation and known for maintaining calm under pressure. Excelled in boosting customer loyalty through exceptional service and complaint resolution. Demonstrates reliability and a professional demeanor, ensuring high levels of customer satisfaction and efficient payment collection.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Great Canadian Dollar Store
11.2022 - 05.2024
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Cashier
Buck or Two Plus
05.2018 - 09.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Holy Heart of Mary Regional High School
St. John's, NLSkills
- Customer Service
- Customer Satisfaction
- Customer Complaint Resolution
- Retail Merchandising
- Cash handling expertise
- Reliability and punctuality
- POS System Operation
- Payment Collection
- Merchandise Restocking
- Calm Demeanor
- Telephone management
- Positive and professional
- Time management abilities
Languages
English
Full Professional
References
Deanna Jonson
780-835-1670
Johnny Ghoerahoe
519-760-1329
Timeline
Customer Service Cashier
Great Canadian Dollar Store
11.2022 - 05.2024
Customer Service Cashier
Buck or Two Plus
05.2018 - 09.2020
High School Diploma -
Holy Heart of Mary Regional High School
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