Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Chacanaca Stephens

Sutter Creek,CA

Summary

Passionate and experienced customer service professional seeking a challenging role in a reputable company where I can utilize my skills to exceed customer expectations.

Overview

7
7
years of professional experience

Work History

Bank Teller

El Dorado Savings Bank
10.2024 - Current
  • Process customer transactions including deposits, withdrawals, loan payments, and check cashing efficiently and accurately.
  • Provide exceptional customer service by addressing account inquiries, resolving issues, and assisting with banking products and services.
  • Verify identification and authenticated transactions to prevent fraud and ensure secure banking practices.
  • Prepare and reviewed daily financial reports, including balancing totals and identifying discrepancies for resolution.
  • Handle large volumes of cash and negotiable instruments with precision


Manager

Java Drive
08.2020 - 09.2024
  • Enhanced customer satisfaction by creating a welcoming environment and by building personal connections with the regular customers
  • Trained and mentored team members to enhance customer service and operational efficiency.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Oversaw daily operations to enhance team productivity and service quality.
  • Managed cash handling and financial reporting
  • Analyzed sales data to identify trends and inform strategic decision-making.
  • Developed sales strategies that increased customer engagement and improved overall store performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Shift Leader

Carl’s Junior
03.2018 - 08.2020
  • Provided excellent customer service using strong interpersonal skills
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints swiftly, promoting satisfaction and repeat business.
  • Supervised daily operations, ensuring compliance with food safety and cleanliness standards.
  • Trained and mentored team members on customer service protocols and operational efficiency
  • Completed cash and credit card transactions accurately using POS software.

Education

Associate's Degree - Business

Folsom Lake College
Folsom, CA
05.2023

High School Diploma -

Amador High School
Sutter Creek, CA
05.2020

Skills

  • Exceptional customer service
  • Data entry efficiency
  • Transaction processing accuracy
  • Cash handling expertise
  • Professionalism and courtesy
  • Customer relationship development
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Strong work ethic

Timeline

Bank Teller

El Dorado Savings Bank
10.2024 - Current

Manager

Java Drive
08.2020 - 09.2024

Shift Leader

Carl’s Junior
03.2018 - 08.2020

Associate's Degree - Business

Folsom Lake College

High School Diploma -

Amador High School
Margaret Chacanaca Stephens