Margaret Chacanaca Stephens
Sutter Creek,CA
Summary
Passionate and experienced customer service professional seeking a challenging role in a reputable company where I can utilize my skills to exceed customer expectations.
Overview
7
7
years of professional experience
Work History
Bank Teller
El Dorado Savings Bank
10.2024 - Current
- Process customer transactions including deposits, withdrawals, loan payments, and check cashing efficiently and accurately.
- Provide exceptional customer service by addressing account inquiries, resolving issues, and assisting with banking products and services.
- Verify identification and authenticated transactions to prevent fraud and ensure secure banking practices.
- Prepare and reviewed daily financial reports, including balancing totals and identifying discrepancies for resolution.
- Handle large volumes of cash and negotiable instruments with precision
Manager
Java Drive
08.2020 - 09.2024
- Enhanced customer satisfaction by creating a welcoming environment and by building personal connections with the regular customers
- Trained and mentored team members to enhance customer service and operational efficiency.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw daily operations to enhance team productivity and service quality.
- Managed cash handling and financial reporting
- Analyzed sales data to identify trends and inform strategic decision-making.
- Developed sales strategies that increased customer engagement and improved overall store performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Shift Leader
Carl’s Junior
03.2018 - 08.2020
- Provided excellent customer service using strong interpersonal skills
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints swiftly, promoting satisfaction and repeat business.
- Supervised daily operations, ensuring compliance with food safety and cleanliness standards.
- Trained and mentored team members on customer service protocols and operational efficiency
- Completed cash and credit card transactions accurately using POS software.
Education
Associate's Degree - Business
Folsom Lake College
Folsom, CA05.2023
High School Diploma -
Amador High School
Sutter Creek, CA05.2020
Skills
- Exceptional customer service
- Data entry efficiency
- Transaction processing accuracy
- Cash handling expertise
- Professionalism and courtesy
- Customer relationship development
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Strong work ethic
Timeline
Bank Teller
El Dorado Savings Bank
10.2024 - Current
Manager
Java Drive
08.2020 - 09.2024
Shift Leader
Carl’s Junior
03.2018 - 08.2020
Associate's Degree - Business
Folsom Lake College
High School Diploma -
Amador High School
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