Passionate and experienced customer service professional seeking a challenging role in a reputable company where I can utilize my skills to exceed customer expectations.
Overview
7
7
years of professional experience
Work History
Bank Teller
El Dorado Savings Bank
10.2024 - Current
Process customer transactions including deposits, withdrawals, loan payments, and check cashing efficiently and accurately.
Provide exceptional customer service by addressing account inquiries, resolving issues, and assisting with banking products and services.
Verify identification and authenticated transactions to prevent fraud and ensure secure banking practices.
Prepare and reviewed daily financial reports, including balancing totals and identifying discrepancies for resolution.
Handle large volumes of cash and negotiable instruments with precision
Manager
Java Drive
08.2020 - 09.2024
Enhanced customer satisfaction by creating a welcoming environment and by building personal connections with the regular customers
Trained and mentored team members to enhance customer service and operational efficiency.
Improved customer satisfaction through staff training in customer service and product knowledge.
Oversaw daily operations to enhance team productivity and service quality.
Managed cash handling and financial reporting
Analyzed sales data to identify trends and inform strategic decision-making.
Developed sales strategies that increased customer engagement and improved overall store performance.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Shift Leader
Carl’s Junior
03.2018 - 08.2020
Provided excellent customer service using strong interpersonal skills
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints swiftly, promoting satisfaction and repeat business.
Supervised daily operations, ensuring compliance with food safety and cleanliness standards.
Trained and mentored team members on customer service protocols and operational efficiency
Completed cash and credit card transactions accurately using POS software.