Summary
Overview
Work History
Education
Skills
Languages
Certification
English at Entry Level 3-Reading- Certificate of Competence
Timeline
Generic

Margaret Carby

London,ENG

Summary

I’m a compassionate Personal Support Worker with extensive experience at Care Outlook, boasting a strong track record of delivering exceptional, person-centered care. I take pride in helping clients stay independent and feel valued—whether through mobility assistance, emotional support, or simply being a steady, caring presence. Known for my collaborative style and ability to adapt to changing needs, I work closely with healthcare teams to create the best outcomes while always bringing empathy, attentiveness, and respect to every interaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Domiciliary Home Care | Personal Support Worker

Care Outlook
09.2024 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Provide one-to-one support including personal hygiene, medication prompting, meal preparation, and family liaison.
  • Escort clients to medical appointments and community activities, enhancing quality of life and independence.
  • Collaborated with healthcare professionals to optimize patient support outcomes.
  • Demonstrated understanding of personal care protocols and procedures.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.

Personal Support Worker

Mi Home Care
04.2017 - 09.2024
  • Delivered comprehensive in-home care, from bathing and dressing to financial assistance and shopping.
  • Maintained accurate records and collaborated with healthcare professionals to develop individualized plans.
  • Documented client progress, activities, and incidents accurately for care continuity.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented vitals, behaviors, and medications in client medical records.
  • Supported mobility by helping clients with transfers and ambulation.
  • Monitored client health conditions and reported changes to healthcare professionals.
  • Maintained cleanliness and organization in client living spaces to promote hygiene.

Care Assistant

Sanctuary Home Care
02.2014 - 04.2017
  • Provided compassionate care to residents, ensuring comfort and addressing individual needs.
  • Assisted with daily living activities, promoting independence and enhancing quality of life.
  • Collaborated with healthcare teams to develop personalized care plans for residents.
  • Monitored and documented patient health changes, reporting significant findings to nursing staff.
  • Engaged residents in meaningful activities, improving emotional well-being and social interaction.
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored clients' overall health and well-being and noted significant changes.

Care Assistant

Mi Home Care
08.2013 - 12.2013

Assisted clients with personal care, housework, and emotional support while coordinating with multidisciplinary teams.

  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
  • Mitigated patient-care risks with regular equipment safety checks.
  • Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.

Education

Bachelor of Science - Health And Social Care

University of Bolton
England
05-2025

Skills

  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Patient care
  • Daily living support
  • Verbal and written communication
  • Geriatric care
  • Recreational activities
  • Relationship building
  • Social support

Languages

English
Full Professional

Certification

2020- 2021: Phlebotomy Training Certificate
2019: English at Entry Level 3-Reading- Certificate of Competence
2019: ICT Award Level 1 Function skills: Achievement Certificate
2019: Functional Skills Qualification National Qualification Certificate
2018: Level 2 Award- Award for working as a door supervisor with a private security firm
industry

English at Entry Level 3-Reading- Certificate of Competence

I demonstrate strong reading comprehension, attention to detail, and the ability to accurately understand and follow written instructions, policies, and workplace documentation.

Timeline

Domiciliary Home Care | Personal Support Worker

Care Outlook
09.2024 - Current

Personal Support Worker

Mi Home Care
04.2017 - 09.2024

Care Assistant

Sanctuary Home Care
02.2014 - 04.2017

Care Assistant

Mi Home Care
08.2013 - 12.2013

Bachelor of Science - Health And Social Care

University of Bolton
Margaret Carby