Margaret Borle
Tourism and Hospitality Specialist
Shaunavon,SK
Summary
Results-driven hospitality management professional with extensive experience in operations, guest experience design, team leadership, and process improvement. Skilled in identifying operational challenges, implementing streamlined systems, and guiding service-focused businesses toward higher efficiency, profitability, and customer satisfaction. Known for a balanced approach of strategic insight, hands-on leadership, and exceptional communication.
Overview
45
45
years of professional experience
Work History
Catering Associate
Jade Rose Catering
06.2024 - Current
- Assist with catering event logistics, ensuring timely setup and breakdown of equipment and supplies.
- Coordinated with clients to customize menu options and accommodate dietary restrictions effectively.
- Food and beverage preparation/service in a timely manner.
- Focusing on inventory management, reducing waste through efficient tracking of supplies and usage patterns.
- Provided friendly, courteous service to create memorable moments for guests.
- Ensured compliance with health regulations by maintaining a sanitary work environment.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Increased guest satisfaction through attentive service that included promptly addressing dietary concerns and resolving any issues quickly.
- Fostered positive working relationships among team members, promoting collaboration for successful event outcomes.
Hospital Housekeeper
Saskatchewan Health Authority
12.2023 - Current
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for residents and patients.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment and utilized appropriate cleaning agents effectively.
- Assisted with waste disposal, adhering to safety protocols for hazardous materials.
- Responded promptly to urgent cleaning requests from medical staff and patients.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Conducted routine inspections to identify areas needing deeper cleaning or maintenance.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
- Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Participated in safety drills and emergency preparedness exercises, ensuring readiness to respond effectively in high-pressure situations.
Food Service Worker
Saskatchewan Health Authority
12.2023 - Current
- Adhered to dietary standards while preparing and serving food.
- Maintained cleanliness and sanitation of kitchen equipment and workspaces.
- Assisted in inventory management, ensuring proper stock levels for meal preparation.
- Collaborated with team members to streamline food service operations.
- Communicated effectively with staff and patients regarding menu options and dietary needs.
- Monitored food temperatures to ensure compliance with health regulations.
- Adapted to changing menus and dietary restrictions while maintaining service quality.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Life License Qualification Program
Oliver’s Learning
Edmonton, ABCertificate - Operating A Film Commission
World Film Commission Course
Hollywood, CA, USAGraduate Certificate - Hospitality And Tourism Management
College of The Rockies
Invermere, BCSkills
- Operations & Workflow Optimization
- Guest Experience Strategy
- Team Leadership & Staff Development
- Budgeting, P&L Oversight & Cost Control
- Event & Facility Management
Core Competencies
- Safety, Compliance & Risk Management
- Service Standards Implementation
- Technology: POS, CRM, Reservations, Scheduling Systems
- Vendor Coordination & Client Relations
- Problem-Solving & Change Management
Languages
American Sign Language
Native or Bilingual
Accomplishments
*Key Achievements:*
Successfully managed daily administrative and key holder duties for Business Development Bank of Canada
- Took initiative to receive additional training, supporting the consulting department and expanding skill set
- Recognized as top performer, receiving accolades from the President, Vice President, Regional Manager, and Office Manager for generating the most sales for the region.
Here are a few accolades from customers:
"Exceptional professionalism and compassion demonstrated in high-pressure situations, including providing first aid and supporting first responders on scene. Your ability to remain calm and composed under crisis is truly commendable, and your dedication to exceeding expectations has not gone unnoticed." PETRO CANADA, CARIBOU GAS PLANT, MILE 169, ALASKA HWY, BC
"Your outstanding performance in emergency situations is a testament to your exceptional training and character. The care and attention you provided to those in need is a shining example of your commitment to service and compassion."
"Your actions went far beyond what was expected, showcasing a remarkable level of empathy, skill, and dedication. Your contributions in high-stress situations have earned you the highest praise and gratitude from those you have helped." ATLAS REFINERY, INC, NEWARK, NJ, USA
GARDEN STATE TANNING, INC, FLEETWOOD, PA, USA
Portfolio
Letters
Letter
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Catering Associate
Jade Rose Catering
06.2024 - Current
Hospital Housekeeper
Saskatchewan Health Authority
12.2023 - Current
Food Service Worker
Saskatchewan Health Authority
12.2023 - Current
Life License Qualification Program
Oliver’s Learning
Certificate - Operating A Film Commission
World Film Commission Course
Graduate Certificate - Hospitality And Tourism Management
College of The Rockies