Margaret Bishop
Thousand Oaks,CA
Summary
Skilled trainer with strong focus on driving results through effective team collaboration and adaptability. Adept at developing and delivering training programs that enhance skill sets and promote organizational growth. Known for reliability, flexibility, and strategic approach to addressing training needs. Proficient in curriculum design, instructional techniques, and performance evaluation.
Overview
51
51
years of professional experience
1
1
Certification
Work History
National Trainer
Pro-ACT, Inc.
08.2006 - Current
- Responsible for preparing, conducting and determining certification of Pro-ACT training for In-Service Instructors at the National level.
- Provides on-going support to clients from diverse backgrounds, languages and learning styles.
- Participates in the development, research and promotion of other Pro-ACT, Inc. trainings and programs. Represents Pro-ACT, Inc. at national and regional conferences and seminars. Participates in updating and revising all training materials.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
- Maintained strict adherence to industry regulations, ensuring company compliance in all operations.
Family Services Manager
Channel Islands Social Services
01.2009 - 07.2011
- Provided training to caregivers in the Enhanced Respite Program. Tracked funding, hours and ensured reports to Regional Center were done quarterly. Staff training in Pro-ACT and monthly meetings and trainings with caregivers. Coordinated services with ABA providers and tracked funding exceptions.
- Trained staff on best practices for providing person centered services and effective communication with multi-cultural families.
- Evaluated program effectiveness through feedback collection and analysis, driving continuous improvement initiatives.
- Advocated for resource allocation to meet evolving community needs and promote family well-being.
- Fostered partnerships with local organizations to expand service offerings and increase outreach efforts.
- Managed crisis intervention strategies, providing support during challenging family situations while maintaining confidentiality.
- Strengthened community partnerships through regular communication and collaborative initiatives.
Division Trainer
Work Training Programs/PathPoint
05.2006 - 12.2008
- Provided CPR/First Aid training, Pro-ACT, CORE training and Person Centered Thinking training to approximately 150 staff in Ventura, Los Angeles, Santa Barbara and Kern Counties. Responsible for tracking of all training and updates as well as overseeing and providing monthly in-service trainings to staff. Provided PCT training to Regional Center and stakeholders, community based programs and developed, presented and trained PCT supervision training at conferences.
- Developed and implemented training programs for diverse groups to enhance skill sets and job readiness.
- Developed and presented training on communication styles, documentation and specific diagnosis and syndromes.
- Recruited individuals to provide information and training on cultural diversity, norms and communication.
- Facilitated workshops utilizing adult learning principles to improve participant engagement and retention.
- Conducted evaluations of training effectiveness, adjusting content based on learner feedback and outcomes achieved.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
Project Manager/Client Recruiter
Work Training Programs
03.2005 - 05.2006
- Project Manager for Federal and County grants and contracts.
- Coordinated services for monolingual and bilingual youth and families.
- Collaborated with local LGBT services to provide youth with resources and support.
- Job development for under served and at risk youth.
- Facilitated communication between stakeholders to align expectations and resolve issues promptly.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Evaluated project performance metrics to drive continuous improvement initiatives across programs.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Trained County Social Workers and Juvenile Probation Officers in providing Emancipation Conferences to youth and improving outcomes.
Program Manager/Client Recruiter
Work Training Programs, Inc.
01.1998 - 01.2005
- Manage day and residential programs. Responsibilities included developing curriculum to ensure that Individual Service Plans were being appropriately met for approximately 150 clients with disabilities. Ensured that staff to client ratios were appropriate and financially sound. Developed forms for more efficient tracking. Provided advocacy training and co-facilitated advocacy meetings. Trained staff in Professional Assault Response Training in Ventura and Los Angeles Counties. Attended marketing events on behalf of Work Training Programs/PathPoint.
Transition Specialist - Grant
State Council on Developmental Disabilities
01.2002 - 01.2003
- Administered a grant through State Council on Developmental Disabilities that provided trainings and intensive case management to transitioning students, families and professionals. Made referrals to most appropriate service available to individual.
Day Program Coordinator
Work Training Programs/PathPoint
01.1995 - 01.1998
- Supervised up to 22 staff in Life Skills Plus, Day Training Activity Center and Integrated Work. Duties included hiring, training and discipline of staff. Developed curriculum based upon individual needs. Started up 9 employment contracts. Responsible for maintaining building, van coordination and adherence to Community Care Licensing Regulations.
Life Skills Plus Staff
01.1994 - 01.1995
- Provided training and support to individuals with disabilities. This included report writing, implementation of goals and providing support to individuals with severe reputations.
Unit Coordinator
Home of Guiding Hands
01.1980 - 01.1981
- Responsibilities included hiring, discipline and training of staff in 2 units. Also provided coverage twice a week for entire facility. Wrote and implemented programs for 48 individuals and interfaced with parents, social services, nursing staff, schools, workshops and funding agencies.
Houseparent
Home of Guiding Hands
01.1975 - 01.1980
- Duties included direct care of individuals with disabilities and exposing people to community life. Teaching independent living skills and providing behavioral support. Assisted in opening first group home.
Education
BA - Communicative Disorders, Speech and Language Pathology
California State University Northridge
Northridge, CA12.1991
Associate of Arts - General Studies
Moorpark College
Moorpark, CA01.1989
Skills
- Train-the-trainer
- Contract negotiation
- Training methods
- Curriculum design
- Training material development
- Communication strategies
- Public speaking
- Coaching and development
- Effective communication
- Clear communication
- Critical thinking
- Adult learning principles
- Virtual training
Affiliations
- Interagency Transition Coordinating Council (ITCC)
- Partnership for Safe Families
- Steering Committee
- Chair Interagency Coordination
- Chair New Member Training
- Coordinated trainings for special education and post - secondary teachers annually
- Adult agency fairs and transition training for families
- Program Coordinating Council (Area Housing Authority)
- Co-chair YTAC
- Outreach to Faith Based Organizations
Certification
- Certified Person Centered Planning Trainer
- Aging and Disabilities
- Autism and Supported Employment
- Domestic Violence Training for Campasinas
- Mandated Reporter Training
Timeline
Family Services Manager
Channel Islands Social Services
01.2009 - 07.2011
National Trainer
Pro-ACT, Inc.
08.2006 - Current
Division Trainer
Work Training Programs/PathPoint
05.2006 - 12.2008
Project Manager/Client Recruiter
Work Training Programs
03.2005 - 05.2006
Transition Specialist - Grant
State Council on Developmental Disabilities
01.2002 - 01.2003
Program Manager/Client Recruiter
Work Training Programs, Inc.
01.1998 - 01.2005
Day Program Coordinator
Work Training Programs/PathPoint
01.1995 - 01.1998
Life Skills Plus Staff
01.1994 - 01.1995
Unit Coordinator
Home of Guiding Hands
01.1980 - 01.1981
Houseparent
Home of Guiding Hands
01.1975 - 01.1980
BA - Communicative Disorders, Speech and Language Pathology
California State University Northridge
Associate of Arts - General Studies
Moorpark College
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