Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Margaret Anigabor

Oshawa,Select

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hakarat Mall
Port Harcourt , Rivers State
08.2018 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Prepared product or service reports by collecting and analyzing customers information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Generated and Compiled records of customer interactions, customer accounts and documents.

Administrative Analyst

Jaros Shipping Line Limited
Port Harcourt, Rivers State, Nigeria
05.2017 - 04.2018
  • Maintained accurate inventory of institution property, equipment and operational supplies.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Participated in varied SharePoint support activities.
  • Produced detailed and relevant reports for use in making business decisions.
  • Carried out survey and research and performed statistical analysis to address administrative, personnel or operational problems.
  • Provided support in the design and implementation of new modified programs within the organization.

Industrial Trainee

Energyray Integrated Services Limited
Port Harcourt, Rivers State
06.2014 - 11.2014
  • Servicing and the maintenance of equipment in the warehouse.
  • Operation and maintenance of the early oil production facility (EPF).
  • Preparation of waybills.
  • Monitored and maintained of office supplies inventory.

Education

Masters of Management -

Trent University
Oshawa, ON
09.2024

Bachelor of Science - Geology

University Of Port Harcourt
Rivers State, Nigeria
04.2016

High School Diploma -

Archdeacon Brown Education Center
Port Harcourt, Rivers State
07.2004

Skills

  • Excellent communication skills, both written and verbal
  • Proficiency in Microsoft Office including Access, Excel, Powerpoint and Word
  • Advanced problem solving and numeracy skills
  • Customer Relationship Management
  • Business Development Understanding
  • Administrative Support
  • Executive Management Support
  • Customer Consulting

Certification

  • Excel basics for Data Analysis (Coursera) 2022 (Certification)
  • Essentials of Project Management (Alpha Mead Training) 2018 (Certification)
  • Multidiscipline Subsurface training (NEXT Schlumberger) 2019 (Certification)
  • Integrated Reservoir Management and Production Surveillance Operation (Afram Petroleum and Energy Resources) 2019 (Certification)
  • Integrated Reservoir Management and Production Surveillance Operation (Afram Petroleum and Energy Resources) 2019 (Certification)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Hakarat Mall
08.2018 - 08.2023

Administrative Analyst

Jaros Shipping Line Limited
05.2017 - 04.2018

Industrial Trainee

Energyray Integrated Services Limited
06.2014 - 11.2014

Masters of Management -

Trent University

Bachelor of Science - Geology

University Of Port Harcourt

High School Diploma -

Archdeacon Brown Education Center

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Margaret Anigabor