Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Mareza Castillo

Bonita

Summary

Dynamic and enthusiastic professional with a strong work ethic, experienced in customer service and youth engagement at YMCA Southbay. Proven ability to foster teamwork and enhance customer experiences through effective communication and problem-solving skills. Bilingual in Spanish, with a keen attention to detail and a commitment to achieving service excellence.

Overview

5
5
years of professional experience

Work History

Youth Leader

YMCA Southbay
Chula Vista
04.2023 - Current
  • Facilitated engaging activities for youth to promote teamwork and social skills.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Sales Associate

Westfield Plaza Bonita
Chula Vista
03.2022 - 04.2023
  • Assisted customers with product selection and answered inquiries effectively.
  • Maintained organized merchandise displays to enhance customer shopping experience.
  • Trained new employees on sales techniques and store policies for consistent service delivery.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.

Host

Red Robin
Chula Vista
01.2021 - 02.2022
  • Welcomed guests and managed seating arrangements efficiently.
  • Answered phone calls and handled reservation inquiries promptly.
  • Coordinated with servers to ensure smooth guest flow during peak hours.
  • Maintained cleanliness and organization of the host stand area.
  • Provided exceptional customer service to enhance guest experiences.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Took reservations over phone and in person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Provided customers with accurate wait times and monitored waiting list.

Education

High School Diploma -

Bonita Vista High School
751 Otay Lakes Rd, Chula Vista, CA 91913
06-2022

Skills

  • Computer experience
  • Works with kids
  • Enthusiastic
  • Customer service skills
  • Spanish (basic speaking and understanding)
  • Team collaboration
  • Customer assistance
  • Attention to detail
  • Problem solving
  • Strong work ethic

Personal Information

Age: 21 soon to be 22 in october

References

References available upon request.

Timeline

Youth Leader

YMCA Southbay
04.2023 - Current

Sales Associate

Westfield Plaza Bonita
03.2022 - 04.2023

Host

Red Robin
01.2021 - 02.2022

High School Diploma -

Bonita Vista High School

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Mareza Castillo