Mareva HODONOU
Toronto,ON
Summary
Financial Services Officer with four years experience in the finance sector, including management of teams of up to thirteen employees. Strong knowledge of financial products, autonomy, teamwork and ability to achieve objectives within budget and on time. Highly motivated and able to take the initiative, while demonstrating great resistance to stress, as well as operational and decision-making autonomy.
Overview
4
4
years of professional experience
Work History
Financial Agent
DESJARDINS ENTREPRISES
12.2022 - Current
- Answer calls from members (customers)
- Take care of documents relating to loans, credit, insurance,
change of transaction etc... - Support the member to master and develop one side autonomously in the different transaction services offered online by Desjardins.
- Voluntarily carry out additional tasks in order to improve the team workflow within other departments at Desjardins.
- Respect the instructions and change deadlines in the transactions, change of signatory, shareholder, and other, in order to fulfill obligations with the greatest reliability.
Lash Technician
BUSINESS OWNER
Toronto, Ontario
10.2021 - Current
- Offer eyelash extension services.
- Manage each customer's needs.
- Monitor the competition to improve competitiveness.
- Handle emergency situations with calmness and composure.
- Manage this small company with a focus on mutual support and task sharing to foster collaboration and team spirit.
- Communicate clearly and effectively to ensure quality relations with all interlocutors.
Project Manager
PROCI
Toronto, Ontario
01.2024 - 01.2025
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Provided guidance to team members regarding tasks assigned to them.
CASHIER-FINANCIAL AGENT
CAISSE DESJARDINS DE HULL AYLMER
Gatineau, Quebec
04.2021 - 12.2021
- Be perfectly familiar with the characteristics of the products offered by Desjardins in order to provide good service to customers.
- Respond to the needs of members, whether for deposits, withdrawals, certified cheques, bank drafts, fund freezes, etc. Carry out the cash position at the end of the day.
- Make savings references to advisors.
- Manage claims in order to guarantee customer satisfaction and increase the loyalty rate.
- Obtain the Investment Funds Certificate in Canada in order to be able to help customers in their choice of product.
Education
Certificate - Professional Project Management
Ecornell University
Toronto, ON02-2025
Certificate - ACNU Program
United Nations
Ottawa, ON07-2022
Certificate - Investment Funds of Canada
IFSE
Ottawa, ON10-2021
Bachelor of Science - International Development
University of Ottawa
Ottawa, ON06-2021
High School Diploma -
JARDIN DES ELUS
Cotonou, Benin08-2017
Skills
- Open minded and good team player
- Can easily adapt to different work environment
- Proficient in microsoft word, excel, adobe
- Mutual funds knowledge
- Customer Relationship Building
- Financial Services
- Relationship Management
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Project Manager
PROCI
01.2024 - 01.2025
Financial Agent
DESJARDINS ENTREPRISES
12.2022 - Current
Lash Technician
BUSINESS OWNER
10.2021 - Current
CASHIER-FINANCIAL AGENT
CAISSE DESJARDINS DE HULL AYLMER
04.2021 - 12.2021
Certificate - Professional Project Management
Ecornell University
Certificate - ACNU Program
United Nations
Certificate - Investment Funds of Canada
IFSE
Bachelor of Science - International Development
University of Ottawa
High School Diploma -
JARDIN DES ELUS
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