Ma Rescile Caballa
Edmonton,AB
Summary
Detail-oriented banking professional with extensive experience in frontline customer service within the banking sector. Proven expertise in managing deposits, withdrawals, foreign currency fixed deposits, remittances, and prioritizing client needs in high-pressure environments. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Service Executive
DBS Bank
Singapore, Singapore
12.2007 - 10.2009
- Managed customer transactions including deposits, withdrawals, and foreign currency fixed deposits with a high level of accuracy and efficiency.
- Assisted clients in remittance services, ensuring compliance with regulations and providing information on fees and processing times.
- Effectively manned the Priority Banking queue, addressing the needs of high-net-worth clients and ensuring a seamless banking experience.
- Provided support in Personal and Corporate queues, handling inquiries and resolving issues promptly to maintain high customer satisfaction.
Junior Accounts Clerk 2
Banco de Oro Universal Bank (BDO)
Manila, Philippines
02.2003 - 05.2004
- Managed cash and cheque transactions such as deposits, withdrawals, and encashments
- Handled vault responsibilities and managed USD custodianship during Bank Cashier/Supervisor absences
- Upsold additional bank products to meet branch sales targets
Education
Bachelor of Science - Marketing Management
De La Salle University
Manila, Philippines04-2001
Skills
- Interpersonal skills
- Dynamic communication
- Deposits
- Customer interaction
- Customer Engagement
- Confidentiality
- Business Process
- Responsiveness
- Adaptable
- Due diligence
- Team Player
- Attention to Detail
Timeline
Senior Service Executive
DBS Bank
12.2007 - 10.2009
Junior Accounts Clerk 2
Banco de Oro Universal Bank (BDO)
02.2003 - 05.2004
Bachelor of Science - Marketing Management
De La Salle University
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