Ma. Remedios Carmela Dizon

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
• Streamlined office operations, implementing digital file management systems to reduce paper waste and improve accessibility.
• Completed bi-weekly payroll for 14 employees.
• Organized and maintained digital and physical filing systems, improving document retrieval times.
• Answered general marketing department inquiries by email, phone, and mail.
• Planned and executed internal and external marketing events.
• Collaborated with cross-functional teams to establish successful execution of projects and campaigns.

· Developed and implemented strategic plans for retail operations to align with overall business objectives.

• Lead and managed a team of 20 retail officers and 98 merchandisers, ensuring effective communication and collaboration.
• Provided guidance, coaching, and training to enhance the skills and performance of the team.
• Provided regular updates to senior management on key performance metrics and operational achievements.
• Identified opportunities for process improvement and implement best practices.
• Fostered a culture of continuous learning and development within the retail operations team.

· Lead the team to achieve sales targets and implemented effective marketing strategies, ensuring alignment with overall business objectives.

· Oversaw execution of marketing campaigns, analyzed sales performance metrics, and fostered cross-functional collaboration to drive revenue growth while maintaining compliance with industry regulations and ethical standards.

• Increased brand awareness by developing and implementing targeted marketing campaigns.
• Spearheaded market research initiatives to identify new business opportunities and areas for growth.
• Evaluated the effectiveness of various marketing channels to allocate resources efficiently and maximize return on investment.
• Developed and implemented strategic marketing plans to promote real estate projects, through digital and traditional channels to maximize visibility and lead generation
• Lead marketing teams, oversee campaign execution, and ensure brand consistency, aiming to drive sales and maintain a positive brand image in the highly competitive real estate market.
• Lead and organize events

Delivered outstanding guest service, earning direct guest praise and company recognition for exceptional hospitality