MARELI Gomez Hernandez
Saskatoon,SK
Summary
Encouraging team leader, with over 10 years of experience in retail, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Client Relations Specialist
ViviGro Sustainable Solutions
02.2024 - 08.2024
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Logged call information and solutions provided into internal database.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Built strong relationships with clients through effective communication and consistent followup.
- Provided comprehensive training to new team members, equipping them with the skills needed for success in their roles.
- Collaborated with cross-functional teams to deliver exceptional client experiences and drive business growth.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Bakery Manager
Dennis’ Your Independent Grocer
01.2017 - 04.2024
- Successfully drove business to increase annual profits by 6.5%, reduce shrink by 15% and labor by 10% within the first year of operations.
- Created marketing strategies and promotional signage that were used to promote sales in all the YIG’s in Western Canada.
- Assisted with training and mentoring newly hired Bakery Managers and brand-new bakery teams (for store openings and existing stores) nationally.
- Managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste (5.3% shrink YTD) and pursued revenue development strategies to keep department aligned with sales and profit targets (increasing sales by 13.6% YTD).
- Opened and closed store, monitored shift changes, store operations, receiving stock, assisted to managed PC Express, Front End and Payroll for the store to maximize business success.
- Recruited, interviewed, hired and trained personnel in equipment use/maintenance, baking procedures (mixing, panning, proofing and baking), cake decorating techniques and implemented mentoring program to developing key skills and to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Scheduled employees for shifts, considering customer traffic, season and employee strengths.
- Set aggressive/clear targets for employees to drive company success and strengthen motivation.
- Reinforced corporate operations strategies and maximize business success.
Bakery Manager
Real Canadian Superstore
11.2012 - 01.2017
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance
- Monitored inventory levels and identified opportunities for cost savings
- Established performance goals and empowered bakers to exceed targets
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Bakery Clerk
Real Canadian Superstore
08.2012 - 11.2012
Education
Bachelor of Science - Culinary Management
Culinary School
Mexico City, Mexico07.2008
High School Diploma -
High School
Mexico City, Mexico07.2005
Skills
- Brand awareness
- Sales forecasting
- Team leadership
- Merchandising
- Adaptability
- Cost control
- Attention to detail
- Training and development
- Customer service
- Multitasking
- Schedule Management
Others
- BOSS
- SAP
- Workday
- Persona
- STAS
- Microsoft Office
- Food Safety 1
- Electric pallet truck certified
- NetSuite
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Client Relations Specialist
ViviGro Sustainable Solutions
02.2024 - 08.2024
Bakery Manager
Dennis’ Your Independent Grocer
01.2017 - 04.2024
Bakery Manager
Real Canadian Superstore
11.2012 - 01.2017
Bakery Clerk
Real Canadian Superstore
08.2012 - 11.2012
Bachelor of Science - Culinary Management
Culinary School
High School Diploma -
High School
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