SUSAN KLOKEID
Victoria,BC
Summary
I am a focused manager and instructor and nurse, promoting more than 25 years of successful work in the medical and business fields. I have a strong medical and management background, as well as many years of teaching experience. I am hardworking and dedicated to organizational and learner outcomes through excellent time management, communication, and problem solving. I have a strong record of success in improving team accomplishments through innovative management techniques, with a personal touch. I offer thoughtful, constructive, and comprehensive feedback to promote growth, skills, and abilities, enabling individuals to meet personal, learning, and corporate goals.
Overview
36
36
years of professional experience
Work History
Immunization Nurse
Cridge Pharmacy
Saanich, BC
09.2022 - Current
- Offered information and answered questions from public while advising on protective safeguards.
- Provided immunizations to patients in accordance with established protocols and standards.
- Maintained accurate records of all immunizations administered within facility database systems.
Nurse
VIHA
Victoria , BC
03.2021 - Current
- Initially providing vaccine information to clients, administering vaccines and documenting in computerized systems. Responsibilities also include providing follow-up assessment of client condition post-vaccine.
- I accepted the lead position that included responsibility for vaccine management with the lead team, assignment of staff, education for staff and the public, as well as dealing with any conflicts.
- Since January of 2025, I have been part of the Public Health Immunization Roving Team, working within health clinics and schools, providing immunizations for school-age children.
Nurse/Educator
Shoppers Drug Mart
Saanichton, BC
07.2022 - 12.2022
- As the only nurse, I have the responsibility for daily setup, quality control, along with assessment, teaching, and vaccinating up to 150 clients per day. Responsible for documentation in the provincial system to track all vaccines provided, as well as updating all new policies.
Client Services Manager
Worksafe BC
, BC
09.2011 - 12.2016
- Trained the trainers to assist in the provincial rollout to reduce costs and the time of delivery to 130 staff members, as well as support staff.
- Delivered training modules to inter-departmental teams to ensure a smooth transition of the new roles and responsibilities.
- Completed training on time and within budget, and monitored success over a one-year period, reporting back to the Directors.
- Additional training includes being a subject matter expert with two computer conversions to new systems that included material delivery, and monitoring of staff for understanding and compliance.
- Direct management of ten staff for the quality of work, including law and policy.
- Responsible for customer service, as well as meeting organizational Key Performance Indicators.
- Performing formal coaching with written reviews on a yearly basis, as well as informal coaching on a regular basis.
- As part of the management team overseeing the office of approximately 125 staff for safety, quality, and compliance with the laws and policies applicable to WorkSafe BC.
- Cross-collaboration with Client Service Managers from each regional office to develop a staffing model and review regional staffing requirements weekly.
Case Manager
Worksafe BC
Victoria , BC
06.1997 - 07.2011
- As a Case Manager I was responsible for adjudicating claims, including directing, integrating, implementing and evaluating case management claim files, with a primary focus on an early and safe return to work for the injured worker.
- This involved establishing and maintaining collaborative relationships and communicating regularly with clients and coworkers; coordinating the efforts of the employer and service providers in the return to work plan; maintaining a comprehensive knowledge of claims adjudication procedures, policies and directives; overseeing the management of all assigned active cases; performing a variety of functions required in the adjudication of wage-loss claims including verifying and authorizing cost allocation and calculation of benefits; reviewing decisions on the basis of new information and altering decisions where appropriate.
Director
Glenshiel Housing Society
Victoria , BC
06.1996 - 06.1997
- The Glenshiel Housing Society was formed to work with the BC Housing Commission to open a building under a new mandate for seniors' housing.
- This contract position to re-open the renovated building included all aspects of advertising, renting the suites, hiring and managing all departmental staff, budgets, negotiating the union contract, as well as coordinating all services for residents and staff.
Director of Care
Parkwood Care Center
Victoria, BC
09.1989 - 06.1996
- In the role of Director of Care, I was responsible for an eighty-three-bed multi-level care complex.
- I was directly responsible for all care provided by registered nurses, health care aides, and outside care providers.
- The budget, in-service needs, nursing directives, and ensuring compliance with regulatory guidelines were my responsibility.
- As this was a private care facility, the high standards of service delivery were of the utmost importance.
- During my time as the Director of Care, I taught several courses to staff, including Critical Incident Debriefing, Palliative Care, and monthly in-service education.
- I also worked to assist in and teach the first Palliative Care course offered in Victoria, with three nurses from Hospice.
Education
TEFL Full Certification - Teaching English As A Second Language
TEFL
Toronto02.2021
Certificate in Continuing Adult Education - Teaching
University Of Victoria
Victoria BC04.2018
Certified Ergonomic Assessor. Re-certified in 2011 - Health Science
Roy Matheson Institute
12.2009
Business Organization And Management
University Of Victoria
Victoria BC05.2008
Registered Nurse - Nursing
Douglas College
New Westminster, BC05.1987
Skills
- Strategic planning
- Leadership
- Consensus building techniques
- Multi-unit operations management
- Calm under pressure
- Systems implementation
- Cross-functional team management
- Project facilitation
- Quality assurance controls
- Innovative lesson planning
- Innovative adult education skills
- Mentoring and coaching
- Emotional awareness
- Excellent communication skills
- Positive student engagement
- Course material development
Accomplishments
- Research: Performed research and analysis for the conversion of three roles within our organization to move both work and responsibilities within the roles.
- Presented findings and plan to Regional Directors Lesson Planning: Working with Learning Development Services, I created the teaching and learning manuals along with the computer learning environment to ensure interactive learning examples as well as on-line opportunities for assessment and mentoring.
- Completed my last course in Certification of Adult Continuing Education while travelling. This experience provided me an opportunity to seek out alternate learning and teaching environments.
- Continued my education with the completion of TEFL in 2021.
- Returned to a lead position to assist with the Covid-19-19 immunizaiton clinic.
Skills
- Case Manager
- Change Management
- Coaching
- Conflict Resolution
- Active communication skills
- Ergonomics assessments
- Team Building
- Leadership
- Relationship Building
- Curriculum development
- Staff Training
- Lesson Planning
- Grading and timely feedback to participants
Additional Information
In September 2020, I completed my certification in Immunization Competency course. In addition I have successfully completed the Anaphylaxis Emergency Initial Treatment course as well as the BCCDC Covid-19 Immunization Competency course.
Timeline
Immunization Nurse
Cridge Pharmacy
09.2022 - Current
Nurse/Educator
Shoppers Drug Mart
07.2022 - 12.2022
Nurse
VIHA
03.2021 - Current
Client Services Manager
Worksafe BC
09.2011 - 12.2016
Case Manager
Worksafe BC
06.1997 - 07.2011
Director
Glenshiel Housing Society
06.1996 - 06.1997
Director of Care
Parkwood Care Center
09.1989 - 06.1996
TEFL Full Certification - Teaching English As A Second Language
TEFL
Certificate in Continuing Adult Education - Teaching
University Of Victoria
Certified Ergonomic Assessor. Re-certified in 2011 - Health Science
Roy Matheson Institute
Business Organization And Management
University Of Victoria
Registered Nurse - Nursing
Douglas College
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