Mardi MacLean

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Managed cash register after end of shift to balance and record accurate transactions.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Prepared and served various food and drink items to customers specifications in a fast-paced environment.

Managed staff schedules and maintained adequate coverage for all shifts.

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Bussed and reset tables to keep dining room and work areas clean.

Operated cash register to record transactions accurately and efficiently.

Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Answered customer telephone calls promptly and appropriately handled

needs. Collected room deposits, fees, and payments.

Took reservations over phone, in person, and via computer for guests and

provided confirmation information.

Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Worked well in a team setting, providing support and

guidance. Tallied cash drawer at end of each work shift.

Stocked designated items on shelves.