Marcy Willcott-Boland
Sherbrooke,Canada
Summary
Organization and dedication, with a proven track record of providing customer service exceptional in rapidly changing environments. Provide careful attention to detail and of
strong decision-making skills to manage multiple simultaneous tasks. Motivated work spirit and ability to work effectively in a team or independently.
Overview
7
7
years of professional experience
Work History
Assistant to the Director of Academics
Bishops College School
05.2023 - Current
- Created student schedules using Blackbaud.
- Organize cover when teachers are absent.
- Documented attendance, grades and test scores.
- Produce Report Cards in a timely manner.
- Coordinated meetings between parents and teachers.
- Managed phone and email correspondence.
- Declare and Register all students with the Quebec Ministry of Education.
- Apply for Permanent Codes for new students.
- Organize exams, seating charts and supervision.
- Organize Award Ceremonies.
Pharmacy Technician
Familiprix Lennoxville
04.2020 - 05.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Answer the phone within the first 3 rings
- Make appointments for blood tests and other services offered by the nurse
- Welcoming customers at the pharmacy and answering questions related to products with or without a prescription
- Ordering medicines and medical equipment from suppliers
- Emphasis on discretion and courtesy when welcoming customers
- Updating patient records in computer software
- Responsible for managing the email account
Pharmacy Technician
Jean Coutu
11.2018 - 04.2020
- Serve customers at checkout
- Prepare medications for delivery
- Creation of new customer profiles and updating information in the pharmacy computer
- Arrangement of products in pharmacy shelves and displays
- Delivery of medications according to medical prescriptions
Customer Service Representative
Sherbweb
11.2016 - 07.2017
- Collect customer feedback and recommend management improvements
- Maintaining customer happiness through forward-thinking strategies focused on customer needs and
problem solving - Consulted with external parties to resolve discrepancies and create effective solutions
- Help customers choose products based on needs, proposed use and budget
- Engage end users and answer questions by email, telephone, online chat directly on the website
Education
DEP - Accounting
Western Quebec Career Center
Aylmer, QC09.2014
DEP - Administration Studies
Lennoxville Vocational Training Center
Sherbrooke, QC08.2010
High School Diploma -
St-Augustine School
St-Augustine River, QC06.2008
Skills
- Strong Organization
- Student Recordkeeping
- Document Preparation
- Schedule Management
- Punctual
- Collaboration
- Good listening skills
- Problem-solving skills
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Assistant to the Director of Academics
Bishops College School
05.2023 - Current
Pharmacy Technician
Familiprix Lennoxville
04.2020 - 05.2023
Pharmacy Technician
Jean Coutu
11.2018 - 04.2020
Customer Service Representative
Sherbweb
11.2016 - 07.2017
DEP - Accounting
Western Quebec Career Center
DEP - Administration Studies
Lennoxville Vocational Training Center
High School Diploma -
St-Augustine School
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