Marcy O’Mahoney
Airdrie,AB
Summary
Hardworking employee enthusiastic about learning logistics field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Delivery Driver
FedEx
09.2021 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Completed on-time deliveries by choosing best and most efficient routes.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Fostered positive working relationships with regular customers.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Verified accuracy of all deliveries against order forms.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Delivered packages to customer doorsteps and business offices.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Customer Service Manager
TD Bank
01.2000 - 01.2021
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Launched quality assurance practices for each phase of development
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- held several roles from greeting customers , loans, investments, compliance officer before management
Education
High School Diploma -
Riverview Collegiate Institute
Moose Jaw, SK06.1989
Skills
- Valid Driver's License
- Strong Working Relationships
- Inventory Management
- Map Reading
- Cargo Handling
- Customer-Oriented
- Positive Attitude
- Dependable and reliable
- GPS Navigation
- Time management skills
- Traffic laws knowledge
- Attention to Detail
- Punctual and Reliable
Languages
English
Native or Bilingual
Timeline
Delivery Driver
FedEx
09.2021 - Current
Customer Service Manager
TD Bank
01.2000 - 01.2021
High School Diploma -
Riverview Collegiate Institute
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