Marcy Lecky
Dartmouth,NS
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
25
25
years of professional experience
Work History
Shift Manager
A&W
01.2000 - 01.2019
- As shift manager was I directly responsible for 10 employees and handled any customer care related issues.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
Assistant Manager
A&W
06.2021 - 11.2021
- Responsible for any customer care related inquiries, manages a team of 30, provide direct feedback to staff on climate issues, manages personnel databases.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Client Care Specialist
Dartmouth Veterinary Hospital
10.2023 - Current
- Booking patient appointments, handling calls on a multiline phone system, filing, faxing and emailing other clinic’s and clients daily
- Doing prescriptions and checking accuracy
- Being empathic toward sensitive issues i.e.: sick patients, euthanasia
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone, and email.
- Finalized sales, processed payments and scheduled deliveries.
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Arranged medical tests to identify difficulties and indicate potential remedial approaches.
Education
High School Diploma -
NSCC Akerley
Dartmouth, NS06.2019
Administrative Medical Computer -
MacTech Distance Education
St. John's, NL04.2009
Skills
- Professionalism
- Team building
- Client documentation
- Adaptability
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Prepare reports
- Conflict Resolution
- Time management abilities
Timeline
Client Care Specialist
Dartmouth Veterinary Hospital
10.2023 - Current
Assistant Manager
A&W
06.2021 - 11.2021
Shift Manager
A&W
01.2000 - 01.2019
High School Diploma -
NSCC Akerley
Administrative Medical Computer -
MacTech Distance Education
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