Marcy Hickok
Costa Mesa
Summary
Professional and customer-focused hospitality and retail professional with 6+ years of experience delivering exceptional guest service in fast-paced restaurant and retail environments. Proven ability to multitask, build strong customer relationships, manage high-volume service, operate Toast POS systems and provide memorable guest experiences. Recognized for professionalism, efficiency and a positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Dos Amigos
Costa Mesa, CA
09.2023 - Current
- Deliver exceptional service in a high-volume restaurant environment.
- Manage multiple tables while maintaining accuracy and efficiency.
- Build rapport with guests through attentive, personalized service.
- Take food and beverage orders, monitor guest satisfaction, and promptly resolve concerns.
- Consistently provide outstanding service during nights, weekends, and special events.
Server
Slater's 50/50
12.2021 - 09.2023
- Provided professional and friendly service in a fast-paced dining environment.
- Explained menu items, daily specials, and beverage selections.
- Anticipated guest needs and ensured an exceptional dining experience.
- Collaborated with kitchen and management to maintain smooth operations.
- Successfully balanced multiple priorities during busy shifts.
Sales Associate
Rip Curl
07.2020 - 09.2022
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted customers with merchandise selection and purchases.
- Processed transactions and returns accurately.
- Built lasting customer relationships through personalized service.
- Resolved customer concerns professionally and efficiently.
Sales Associate
OC Snowsports
11.2021 - 03.2022
- Assisted customers with product recommendations and purchases.
- Maintained accurate cash handling and transaction records.
- Helped prevent inventory loss through awareness and attention to detail.
- Delivered knowledgeable product information and excellent service.
Host & Expo
25 Degrees
03.2021 - 11.2021
- Welcomed and seated guests while maintaining efficient table flow.
- Managed incoming calls and reservation inquiries.
- Delivered food accurately during high-volume service.
- Promoted menu specials and beverages.
- Supported servers and kitchen staff to ensure smooth operations.
Sales Associate & Cashier
Jack's Surfboards
06.2018 - 07.2020
- Assisted customers with merchandise selection and purchases.
- Processed POS transactions accurately and efficiently.
- Supported returns, exchanges, and promotional sales.
- Delivered exceptional customer experiences through friendly, attentive service.
Education
Golden West College
01.2026
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Orange Coast College
01.2022
High School Diploma - undefined
Edison High School
01.2020
Skills
- Liquor and Beer Knowledge
- Upselling
- Toast POS
- Cash Handling
- Multitasking
- Time Management
- Team Collaboration
- Conflict Resolution
- Communication
- Positive Attitude
Certification
- Responsible Beverage Service (RBS) Certified
- California Food Handler Card
Timeline
Server
Dos Amigos
09.2023 - Current
Server
Slater's 50/50
12.2021 - 09.2023
Sales Associate
OC Snowsports
11.2021 - 03.2022
Host & Expo
25 Degrees
03.2021 - 11.2021
Sales Associate
Rip Curl
07.2020 - 09.2022
Sales Associate & Cashier
Jack's Surfboards
06.2018 - 07.2020
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Orange Coast College
High School Diploma - undefined
Edison High School
Golden West College