Marc Valends Louis Charles

• Spearheaded social media campaigns across Instagram and TikTok, increasing event attendance by 25% within three months.

• Collaborated with influencers and sponsors to amplify brand visibility and elevate event experiences.

• Designed and implemented creative marketing strategies, resulting in a 20% increase in table bookings and ticket sales.

• Developed visually compelling posts and stories, maintaining consistent engagement rates of over 15%.

• Provided comprehensive administrative support to senior executives, including calendar management, travel arrangements, and email correspondence.

• Streamlined daily workflows by organizing tasks and prioritizing urgent matters, resulting in a 15% increase in executive productivity.

• Coordinated high-level meetings, prepared detailed agendas, and ensured follow-ups on action items.

• Managed confidential information with discretion, building trust and reliability.

• Designed and implemented a comprehensive training program, improving team efficiency and guest service quality
• Fostered an exclusive lounge atmosphere, achieving an 85% guest satisfaction rate through personalized interactions
• Streamlined operations to ensure high-quality amenities and prompt resolution of guest concerns, boosting brand loyalty

• Enhanced operational efficiency, reducing expenses by 15% through strategic cost control measures
• Improved guest satisfaction to 95% by optimizing service workflows and conducting targeted staff training
• Implemented inventory management practices, minimizing food waste by 15% and maximizing profitability