Marcus Yu
Richmond
Summary
Ambitious 3rd year Economics major with 4 years of customer service experience. Has a proven track record of driving revenue growth and improving customer satisfaction. Passionate about crafting compelling copy to guide readers through the buyer's journey and build lasting relationships. Seeking a role to leverage customer service and copywriting skills for business success and exceeding customer expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Ecco
11.2023 - Current
- Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
- Advise customers on use and care of merchandise, and provide advice concerning specialized products or services
- Assist in display of merchandise
- May conduct sales transactions through Internet-based electronic commerce.
Waiter
Kizami Japanese Cuisine
07.2021 - 06.2023
- Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
- Take orders and relay to kitchen and bar staff
- Recommend wines that complement patrons’ meals
- Serve food and beverages
- Present bill to patrons and accept payment
Education
Bachelor of Arts - Economics
University of British Colombia
Vancouver, BC05-2027
High School Diploma - undefined
Richmond Christian School
Richmond, British Columbia06.2022
Skills
- Skilled in collaboration and communication tools
- Multilingual proficiency
- Analytical problem solving
- Customer service
- Copywriting
- Email marketing
- Content strategy
LANGUAGES
English
Native or Bilingual
Cantonese
Professional Working
Mandarin
Limited Working
Awards
Community & Leadership Award 2022, Earned this award playing on the volleyball and basketball team in the last year of high school. Believed in "leading by example", and demonstrated this on and off the court. Sought unity amongst the players of the team, and made it a point to encourage younger players.
Certification
Fundamentals of Digital Marketing - Aug 8, 2023
Timeline
Sales Associate
Ecco
11.2023 - Current
Waiter
Kizami Japanese Cuisine
07.2021 - 06.2023
High School Diploma - undefined
Richmond Christian School
Bachelor of Arts - Economics
University of British Colombia
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