Marcus Tan
Surrey,Canada
Summary
Reliable and experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Tattoo Artist
self-employed
01.2017 - Current
- Utilizing photographs and sketches from customers to develop ideas.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Provided consultations for potential clients, guiding them through the design process and addressing any concerns or questions.
- Creating custom tattoo designs for customers.
- Performing clean, high-quality work at all times.
- Accepting and processing customer payments.
lot manager
Cross border vehicles and sales
01.2015 - 01.2017
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Contributed to a positive work environment by fostering teamwork, motivating employees, and leading by example.
- Provided comprehensive training for new employees, ensuring they had the necessary skills to perform their job duties effectively.
- Resolved escalated customer issues promptly by addressing concerns and providing satisfactory solutions, preserving customer loyalty.
Telesales Agent
Absolute Results Communication Centre
01.2014 - 01.2015
- Fielded questions and provided excellent customer service; Data entry, database management
- Navigated challenging situations with clients calmly and diplomatically, preserving relationships while upholding company policies.
- Utilized sales techniques to build customer interest and close sales.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
Installer
Vancouver Car Wraps
01.2013 - 01.2014
- Laid out materials and system components to prepare for installation.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Tattoo Artist
Dharma Studios
01.2012 - 01.2014
- Adapted personal artistic style based on feedback from clients or peers to continue growing as an artist within the industry.
- Enhanced client satisfaction by providing exceptional custom tattoo designs tailored to individual preferences.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
Rail Supervisor/Quality Control Officer
AiM Inspections
01.2007 - 01.2014
- Visually inspected vehicles arriving by ship from Japan for damages incurred while in transport
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collected, arranged, and input information into database system.
- Interviewed and hired new employees; Scheduled shifts and approved time sheets
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Certificate - Customer Service
Academy of Learning
Surrey, BC01.2018
Diploma -
Automotive Training Centre
Surrey, BC01.1998
Diploma -
Frank Hurt Secondary School
Surrey, BC01.1995
Skills
- Sales Management
- Customer service
- Excellent communication
- Schedule management
- Professionalism and ethics
Personal Information
Title: Tattoo Artist
Languages
English
Native or Bilingual
Certification
First aid
Timeline
Tattoo Artist
self-employed
01.2017 - Current
lot manager
Cross border vehicles and sales
01.2015 - 01.2017
Telesales Agent
Absolute Results Communication Centre
01.2014 - 01.2015
Installer
Vancouver Car Wraps
01.2013 - 01.2014
Tattoo Artist
Dharma Studios
01.2012 - 01.2014
Rail Supervisor/Quality Control Officer
AiM Inspections
01.2007 - 01.2014
Diploma -
Automotive Training Centre
Certificate - Customer Service
Academy of Learning
Diploma -
Frank Hurt Secondary School
Similar Profiles
Talia JunTalia Jun
Nail Technician at Self-employedNail Technician at Self-employed
Anasua SarkarAnasua Sarkar
Tutor at Self-employedTutor at Self-employed
Timothy SenterTimothy Senter
Owner/Operator/CEO at Self-EmployedOwner/Operator/CEO at Self-Employed
Maxine MollnerMaxine Mollner
Craft Shop Creator at Self-employedCraft Shop Creator at Self-employed
DIEGO SANCHEZDIEGO SANCHEZ
Server at Roadhouse GrillServer at Roadhouse Grill