Marcus Stiller
Vancouver,BC
Summary
Dynamic leader with extensive experience in operations management and strategic planning. Proven track record in optimizing processes and enhancing team performance, resulting in increased efficiency. Skilled in compliance management and relationship building, fostering strong partnerships that drive growth and success in diverse environments.
Overview
36
36
years of professional experience
Work History
Owner/Operator
Fish Cafe on 41st. Inc.
11.1999 - 09.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Owner/Operator
Proactive Security Academy
01.1997 - 06.2000
- Founded and operated this business as an accredited institution affiliated and licensed by the Justice Institute of BC
- Developed and implemented specialized training programs focusing on BST 1 & BST 2 prescribed curriculums.
- Ensured compliance with industry standards and accreditation requirements, maintaining an exceptional reputation for high-quality training.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Managed day to day operations, including curriculum development, scheduling and instructor coordination.
Operations & Logistics
Zenith Security and Investigations
01.1998 - 03.2000
- Collaborated with Zenith Security and Investigations as an independent contractor, delivering logistical service to high-profile clients including Coca Cola and the Thompson Corporation.
- Safeguarded company assets and employees to ensure a safe working environment.
- Provided licensed private investigators for evidence collection in order to support legal proceedings as well as liability issues, specifically with relation to picket lines.
- Successfully trained replacement workers ensuring seamless continuity of day to day operations.
Owner/CEO
Diamond Security Services
01.1995 - 09.1998
- Founded and spearheaded the direction and overall management, ensuring growth and profitability.
- Led a team 90 employees providing diverse security services, including armed, unarmed, institutional facilities, high end retail and diamond transportation.
- We also established and managed neighborhood security patrols and gated communities controlling access and egress.
- Diligently maintained compliance with the necessary regulations and standards that are required by government.
COO/General Manager
R and M Security Services
01.1989 - 03.1996
- Operated a team of 320 employees, in a variety different fields including K-9 units, armed and unarmed guards, hotel security, retail, investigations and personal protection services.
Skills
- Strategic Planning
- Team Leadership
- Operations Management
- Process Optimization
- Compliance Management
- Department Collaboration
- Relationship management
- Risk management
Timeline
Owner/Operator
Fish Cafe on 41st. Inc.
11.1999 - 09.2024
Operations & Logistics
Zenith Security and Investigations
01.1998 - 03.2000
Owner/Operator
Proactive Security Academy
01.1997 - 06.2000
Owner/CEO
Diamond Security Services
01.1995 - 09.1998
COO/General Manager
R and M Security Services
01.1989 - 03.1996
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