Marcus Stevens
Long Beach
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Crane Mechanic
Parsec, LLC
11.2024 - Current
- Guided junior mechanics in troubleshooting techniques and industry standards.
- Implemented preventative maintenance measures, which extended the lifespan of existing crane equipment.
- Installed new components and repaired damaged parts.
- Increased crane reliability through consistent maintenance and repair tasks.
- Provided support during emergency situations, responding promptly to minimize disruptions in crane operations.
- Streamlined repair processes, resulting in faster turnaround times for critical crane components.
- Maintained service logs and records of maintenance on cranes.
Technical Service Representative
Waev Inc
04.2023 - 06.2024
- Prepared product performance reports by collecting data on customer feedback and reported failure rates.
- Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.
- Designed and conducted diagnostic protocols to detect and verify faults in product.
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
- Worked closely with the engineering to on any product updates or upgrades to implement to better the product.
Elevator Technician
Arrow Lift
02.2023 - 04.2023
- Assembled elevator cars, platforms and lift motors.
- Tested newly installed equipment to meet safety regulations.
- Read and interpreted blueprints to determine layout of system components and select equipment for installation or repair.
- Completed thorough tests of installed systems to verify safety systems and correct operation.
- Deployed test equipment to diagnose problems and adjust safety controls, counterweights and door mechanisms.
Service Supervisor
Pape Material Handling
12.2022 - 02.2023
- Manage a team of 15 that performed service and repair on over 300 material handling units at various customer sites.
- Manage shop techs during service and repair of customer units that need extensive repair at our facility.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Provided primary customer support to internal and external customers.
General Manager - Production/Technical Director
Mercury GSE
08.2018 - 09.2022
- Manage all shop operations including rental repairs, rebuilds, quality control and all outside repair of our own equipment and sometimes the customer’s equipment.
- Manage a team of mechanics and a paint crew totaling up to 25 employees.
- Offer tech support over the phone for any mechanic, vendor, or customer in need of help to repair our equipment out in the field.
- Built an operating structure in the shop along with rebuild/repair processes of our equipment per the customer and industry requirements, to help reduce costs.
- Help guide the parts department in parts inventory and parts ordering while working with all vendor accounts.
- Work with sales team to efficiently provide what is needed by the customer along with providing excellent customer service and customer experience.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Mechanic
Mercury GSE
08.2008 - 08.2018
- Utilize a wide range of skill sets to diagnose and maintain aircraft Ground Support Equipment including: aircraft ground power units (generators), aircraft cargo loaders, aircraft tow tractors, air conditioning units, and more
- Specializing in electrical and hydraulic diagnostics and repairs
- Provide technical and troubleshooting analysis via telephone with clients
- Travel to Customer sites to perform a assembly and disassembly of our equipment, and/or to provide diagnostics and repairs for clients
- Provide remote on-site instruction and training to clients during commissioning of equipment.
Education
High School Diploma - undefined
Mayfair High School
Lakewood, CAAssociates in Arts Degree - Administration of Justice
Cerritos College
06.2018
Skills
- Performance Monitoring
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Operational Efficiency and Safety
- Malfunction Troubleshooting
- Interviewing and Prescreening
- Department Oversight
- Customer Service and Assistance
Timeline
Crane Mechanic
Parsec, LLC
11.2024 - Current
Technical Service Representative
Waev Inc
04.2023 - 06.2024
Elevator Technician
Arrow Lift
02.2023 - 04.2023
Service Supervisor
Pape Material Handling
12.2022 - 02.2023
General Manager - Production/Technical Director
Mercury GSE
08.2018 - 09.2022
Mechanic
Mercury GSE
08.2008 - 08.2018
High School Diploma - undefined
Mayfair High School
Associates in Arts Degree - Administration of Justice
Cerritos College
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