MARCUS SHIN
Online Reselling Business
Orange County
2
years of professional experience
Reliable and motivated customer service and sales professional with hands-on retail experience providing exceptional customer experiences in fast-paced environments. Fully available weekdays, weekends, evenings, and holidays. As well as flexible hours. Proven ability to build customer relationships, work effectively with teams, and adapt quickly to new responsibilities. Entrepreneur with experience managing a business, handling customer inquiries, processing orders, and driving sales supplying clients all over orange county and southern california.
Work History
Retail Sales Associate
1 Year 1 Month- Delivered excellent customer service by assisting customers with product selection, answering questions, and providing personalized recommendations to improve the shopping experience.
- Processed cash, credit, and gift card transactions accurately through POS systems while maintaining attention to detail and transaction accuracy.
- Maintained sales floor organization, restocked merchandise, supported inventory management, and collaborated with team members to achieve daily store goals.
Owner
1 Year 10 Months- Founded and managed an online clothing and streetwear business, handling customer service, sales operations, product listings, pricing, and order fulfillment.
- Communicated with customers daily by responding to inquiries, resolving issues, negotiating purchases, and creating positive buying experiences.
- Managed inventory, researched market trends, and used social media marketing strategies to increase brand awareness and generate sales growth.
Social Media Content Editor & Digital Marketing
- Created and managed a social media account generating over 2M+ total likes, with multiple videos reaching millions of views through content strategy and audience analysis.
- Applied consumer psychology, trend research, and performance analytics to improve engagement and increase audience growth.
- Collaborated with music artists and entertainment companies to create promotional content designed to increase brand awareness and audience reach.
Sales Development Representative (SDR)
4 Months- Conducted high-volume outbound sales calls, averaging 1,500+ dials every two weeks, while maintaining professionalism and strong communication skills.
- Qualified leads, identified customer needs, handled objections, and scheduled appointments by building rapport with potential clients.
- Ranked #1 SDR company-wide in outbound calls and booked appointments during the first week of onboarding.
Education
High School Diploma
- High School Diploma in Progress
- 4.0 GPA
- Additional Coursework in Psychology, Business, Speech and Debate
Skills
Customer Service & Customer Satisfaction
Retail Sales & Product Recommendations
POS Systems & Cash Handling
Inventory Management & Merchandising
Communication & Active Listening
Teamwork & Problem Solving
Accomplishments
- #1 SDR — Canopy Lead (Highest Calls & Booked Appointments During First Week, 2026)
- 2025 CIF Division 3 Men's Basketball Champion
- 2025 Men's Basketball Most Improved Athlete of the Year
ADDITIONAL EXPERIENCE
- High-Ticket Sales Training
- Intense Weight Lifting
- Community Service/Volunteer Work
Timeline
Sales Development Representative (SDR)
Canopy Lead
01.2026 - 05.2026Read More
Social Media Content Editor & Digital Marketing
10.2025 Read More
Retail Sales Associate
OC Dancewear
01.2025 - 02.2026Read More
Owner
Online Reselling Business
10.2024 - CurrentRead More
OUSD Edge Virtual Academy
High School Diploma
Read More