Marcus Rump
North Vancouver,BC
Summary
Proven leader and process improver, excelled at Cypress Mountain by enhancing team performance and customer satisfaction. Skilled in complex problem-solving and effective communication, significantly improved safety procedures and service delivery. Expert in staff training and development, adept at using precise measuring tools. Achieves results through dedication and innovative management techniques.
Overview
12
12
years of professional experience
Work History
Snowsports Manager
Cypress Mountain
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Snowsports Instructor, Supervisor & Administrator
Cypress Mountain
12.2015 - 04.2023
- Promoted a positive learning environment by building rapport with students, fostering camaraderie and teamwork within groups.
- Improved safety awareness among students by consistently enforcing mountain rules and guidelines during lessons.
- Demonstrated expertise in various teaching methods, remaining up-to-date on industry trends and advancements through continuous professional development.
Quality Assurance Inspector
AG Major Engineering Solutions
01.2012 - 10.2015
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
Education
Bachelor of Science - Engineering Product Design
London South Bank University
London, UK07.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Task Delegation
- Good Judgment
- Process Improvement
Languages
English
Native or Bilingual
Timeline
Snowsports Manager
Cypress Mountain
09.2023 - Current
Snowsports Instructor, Supervisor & Administrator
Cypress Mountain
12.2015 - 04.2023
Quality Assurance Inspector
AG Major Engineering Solutions
01.2012 - 10.2015
Bachelor of Science - Engineering Product Design
London South Bank University
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