Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic
Marcus Roy

Marcus Roy

Thunder Bay,ON

Summary

Versatile and motivated professional with a background in retail, customer service, and human resources. Known for a strong work ethic, excellent organizational skills, and the ability to excel both independently and in team settings. Brings superior communication skills, and a proactive approach to problem-solving and client service. Eager to apply diverse experience in a dynamic, fast-paced work environment.

Overview

5
5
years of professional experience

Work History

HR Summer Student

Thunder Bay Pulp and Paper
Thunder Bay, Ontario
05.2025 - Current
  • Collaborated with team members to maintain efficient workflow and communication.
  • Participated in training sessions on equipment operation and safety protocols.
  • Performed administrative tasks such as filing paperwork or entering data into databases.
  • Developed reports for HR team members to use during meetings and presentations.
  • Assisted with the development and implementation of HR policies and procedures.
  • Collaborated with team members on projects to improve HR processes and workflows.

Landscape Foreman & Content Editor/Filmer

MD Landscaping and Design
Thunder Bay, Ontario
04.2024 - Current
  • Supervised daily operations for hardscaping activities, including setting up materials and equipment.
  • Maintained landscaping equipment, ensuring proper functioning and safety.
  • Trained new hires on proper installation techniques for hardscaping jobs.
  • Installed irrigation systems to support sustainable water usage in landscapes.
  • Built retaining walls, pathways and other hardscaping features around the property grounds.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Bank Teller

Royal Bank of Canada
Thunder Bay, Ontario
06.2022 - 04.2025
  • Processed customer transactions efficiently and accurately.
  • Explained bank services, financial products and applicable fees to customers.
  • Handled cash deposits, withdrawals, and transfers for customers.
  • Balanced cash drawer at the end of each shift meticulously.
  • Collaborated with team members to ensure smooth branch operations.
  • Provided exceptional customer service to enhance client satisfaction.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.

Merchandiser

Pepsico Foods Canada
Thunder Bay, Ontario
12.2020 - 12.2023
  • Managed stock levels to prevent shortages and maintain inventory accuracy.
  • Maintained a clean and organized work environment at all times.
  • Stocked shelves and built displays to deliver results for our products.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Organized displays according to company standards and specifications.
  • Built product displays and placed appropriate signage for merchandise.

Post Office Clerk, Cashier and Merchandiser

Shoppers Drug Mart
Thunder Bay, Ontario
04.2021 - 08.2022
  • Processed customer mail and packages efficiently at local post office.
  • Assisted customers with inquiries and provided information on services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Human Resources Management

Lakehead University
Thunder Bay, None
12-2025

Skills

  • Customer service
  • Time management
  • Sales technique
  • Great communication skills
  • Team collaboration
  • Product knowledge
  • Ability to work under pressure
  • Money handling
  • Punctual
  • Organized
  • Conscientious
  • Bilingual in French and English (oral and written)

Languages

French
Native/ Bilingual

Accomplishments

  • Client Advisor 2023-Q3 Winner Award

References

References available upon request.

Timeline

HR Summer Student

Thunder Bay Pulp and Paper
05.2025 - Current

Landscape Foreman & Content Editor/Filmer

MD Landscaping and Design
04.2024 - Current

Bank Teller

Royal Bank of Canada
06.2022 - 04.2025

Post Office Clerk, Cashier and Merchandiser

Shoppers Drug Mart
04.2021 - 08.2022

Merchandiser

Pepsico Foods Canada
12.2020 - 12.2023

Human Resources Management

Lakehead University

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Marcus Roy