Marcus Oliva
Halifax,NS
Summary
Proven leader with a track record of enhancing guest experience and profitability at The Mercantile Social. Excelled in operations management and marketing, boosting business growth through strategic planning and social media optimization. Skilled in leadership and team building, demonstrated by mentoring a diverse team to foster loyalty and high satisfaction.
Overview
7
7
years of professional experience
Work History
General Manager
The Mercantile Social
Halifax, NS
12.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented and improved operational strategies and effectively built customer and employee loyalty.
- Analyzed and improved social media practices to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bar Manager
The Bicycle Thief
Halifax, NS
03.2019 - 11.2022
- Enhanced guest experience through consistent delivery of high standards, cocktail quality, food quality, and ambiance.
- Established strong relationships not only with guests which garnered a loyal following but also with vendors for better pricing, timely deliveries, and exclusive product selection.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Produced an extensive cocktail program for every season
- Managed inventory control processes for reduced waste and optimized profit margins.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Assistant General Manager
St. Johns Fish Exchange
St. John's, NL
08.2017 - 01.2019
- Assisted in the recruitment, hiring, and orientation process for new employees to build a skilled workforce committed to excellence in casual fine dining guest experience
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Coordinated private events, working closely with guests to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
Education
High School Diploma -
St. Aloysius Gonzaga Secondary School
Mississauga, ON06.2006
Skills
- Leadership and team building
- Guest relations
- Menu development
- Problem Resolution
- Operations Management
- Marketing
- Training and coaching
- Team Leadership
- Staff Management
Timeline
General Manager
The Mercantile Social
12.2022 - Current
Bar Manager
The Bicycle Thief
03.2019 - 11.2022
Assistant General Manager
St. Johns Fish Exchange
08.2017 - 01.2019
High School Diploma -
St. Aloysius Gonzaga Secondary School