Marcus Noble
El Cajon
Summary
Experienced in customer service and sales strategy, with a focus on building relationships and ensuring client satisfaction. Successfully monitored inventory levels and placed orders to maintain stock availability, while also educating customers about product offerings. Developed strategies to meet sales quotas through effective communication and follow-up, resulting in enhanced customer engagement. Proven ability to resolve complaints efficiently and analyze feedback for continuous improvement in service delivery.
Detail-oriented professional brings extensive construction background and specialized experience on challenging projects. Smoothly leads team members to meet goals, maximize performance and maintain important safety standards. Knowledgeable about applicable codes and industry best practices.
Results-driven professional in plumbing/construction management, recognized for high productivity and efficient task completion. Specialized skills include project scheduling, cost control, and safety compliance, ensuring projects meet strict quality standards. With strong leadership, communication, and problem-solving abilities, excel at steering teams towards successful project delivery.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Salesperson
Dimensional Rocks
El Cajon
07.2022 - Current
- Provided personalized service to build relationships with customers.
- Monitored inventory levels and placed orders as needed.
- Educated customers about products and services offered by the company.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Developed and implemented strategies to meet sales quotas.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers in selecting appropriate products or services for their needs.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Resolved customer complaints promptly and efficiently.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Salesperson
Self Employed
El Cajon
01.2018 - 06.2022
- Monitored inventory levels and placed orders as needed.
- Educated customers about products and services offered by the company.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Developed and implemented strategies to meet sales quotas.
Plumbing Service Technician
Bill Howe Plumbing, Hvac & Restoration/flood Services
San Diego
01.2014 - 02.2017
- Used specialized tools such as augers, snakes and cameras to locate clogs in pipes.
- Ordered necessary supplies from vendors when needed.
- Reviewed blueprints or building plans to determine the layout for plumbing systems.
- Responded promptly to customer inquiries regarding service requests.
- Installed gas appliances such as stoves, dryers, furnaces and water heaters according to safety codes.
- Installed and maintained plumbing fixtures, such as sinks, toilets, showers, and tubs.
- Followed all safety protocols when working around hazardous materials.
- Tested pipe systems for leaks using air pressure gauges or other methods.
- Educated customers on best practices for maintaining their home's plumbing system.
- Responded quickly to emergency service requests from customers.
- Repaired and replaced worn or defective parts of plumbing systems.
- Inspected drainage systems for blockages and leaks.
- Provided customers with estimates for labor costs associated with repair jobs.
- Maintained accurate records of all work completed for billing purposes.
- Utilized problem-solving skills to troubleshoot complex issues quickly and efficiently.
- Performed routine maintenance on plumbing systems to ensure proper functioning.
- Inspected worksites to determine presence of obstructions, unsafe conditions, and crew errors.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Filled piping systems with water and air to test for leaks.
- Inspected installations to repair leaks and make adjustments to pipes.
- Verified and gathered measurements to determine proper piping sizes.
- Repaired burst pipes by cutting out sections of piping and soldering new pieces in place.
- Inspected and tested installed systems to isolate and identify faults.
- Diagnosed problems with water heaters and other components of the system.
- Connected water supply lines to fixtures like sinks, dishwashers, washing machines.
Education
Some College (No Degree) - Geology
Southwestern College
Chula Vista, CASkills
- Customer service
- Sales strategy
- Inventory management
- Problem solving
- Effective communication
- Client follow-up
- Conflict resolution
- Team collaboration
- Time management
- Profit generation
- Customer care
- Customer relationship building
- Follow-up communications
- Customer engagement
Timeline
Salesperson
Dimensional Rocks
07.2022 - Current
Salesperson
Self Employed
01.2018 - 06.2022
Plumbing Service Technician
Bill Howe Plumbing, Hvac & Restoration/flood Services
01.2014 - 02.2017
Some College (No Degree) - Geology
Southwestern College