Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marcus Manzoni

Bedford,NS

Summary

I am a highly motivated sales and customer service relations professional with a proven track record of success in developing new business and increasing sales. I am highly skilled in building relationships with clients and developing tailored solutions to meet their needs.

Overview

16
16
years of professional experience

Work History

Restaurant Manager

Rinaldo's
Halifax, NS
07.2019 - 03.2020
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Restaurant Waiter

MicMac Tavern
Halifax, NS
07.2013 - 07.2019
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.

General Manager

Hamachi
Halifax, NS
07.2007 - 07.2013
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Senior Sales Executive

Formula One Advertising
Halifax, NS
03.2004 - 11.2007
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Provided personalized service to build relationships with customers.
  • Advised customers on the latest product features and benefits.
  • Collaborated with team members to develop effective sales plans.
  • Maintained accurate records of customer interactions and transactions.

Education

Bachelor of Arts - English For Academic Purposes

Saint Mary’s University
Halifax, NS
05-2005

Skills

  • Workflow Planning
  • Customer Retention
  • Sales
  • Operations Oversight
  • P&L Management
  • Advertising and marketing
  • Problem Resolution
  • Supervision and training
  • Cross-Cultural Communications
  • Event Management and Promotion
  • Cold-calling
  • Sales Presentations

Accomplishments

  • 2018 The Coast Awards, Best Of - Best Server in Halifax Regional Municipality - Gold
  • Have won multiple sales goals competitions in my early days of serving in restaurants and working through retail.

Timeline

Restaurant Manager

Rinaldo's
07.2019 - 03.2020

Restaurant Waiter

MicMac Tavern
07.2013 - 07.2019

General Manager

Hamachi
07.2007 - 07.2013

Senior Sales Executive

Formula One Advertising
03.2004 - 11.2007

Bachelor of Arts - English For Academic Purposes

Saint Mary’s University

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Marcus Manzoni