Marcus Manley
Los Angeles,CA
Summary
Graphics Help Desk Technician at Fox Sports with a proven track record in troubleshooting and technical support. Expert in enhancing team efficiency through effective user training and documentation. Recognized for exceptional customer service and strong relationship-building skills, ensuring seamless operations for remote broadcasts and client projects.
Overview
8
8
years of professional experience
Work History
Graphics Help Desk Technician
Fox Sports
02.2021 - Current
- Provided technical support to studio and remote broadcast teams via phone, email, remote desktop tools and in-person.
- Diagnosed and troubleshot hardware and software issues for graphic output (VIZ) machines.
- Documented troubleshooting procedures to improve team efficiency.
- Managed assets across all broadcasts and maintained organization of graphic hubs and in-house file directory.
- Trained junior staff on help desk processes and workflows across various sports and software programs.
- Assisted the Director of Graphic Technology & Support with preparing graphic output machines with proper software and accessories for shipments to remote broadcast teams.
- Developed strong relationships with clients and colleagues through excellent communication skills, earning respect as a trusted advisor.
Account Coordinator
MBI Media
10.2017 - 12.2019
- Worked alongside Project Managers in preparing client presentations, enhancing overall proposal effectiveness.
- Responsible for updating and maintaining stakeholder databases.
- Coordinated project timelines and deliverables to ensure alignment with client expectations.
- Assisted with coordinating Community Workshop meetings.
- Participated in the creation and distribution of collateral materials across various projects.
Education
Bachelor of Science - American Studies
University of California, Berkeley
Berkeley, CA05-2017
Skills
- Troubleshooting and diagnosis
- Customer service
- User training
- Technical support
- Database maintenance
- Software installation
Accomplishments
- Emmy Award Winner for Outstanding Technical Team Studio, 2022 FIFA WORLD CUP, FOX | FS1
- Emmy Award Nominee for Outstanding Technical Team Studio, FOX NFL SUNDAY, FOXEmmy Award Nominee for Outstanding Technical Team Studio, FOX NFL SUNDAY, FOX
Timeline
Graphics Help Desk Technician
Fox Sports
02.2021 - Current
Account Coordinator
MBI Media
10.2017 - 12.2019
Bachelor of Science - American Studies
University of California, Berkeley