Marcus Kanowsky
MORENO VALLEY,CA
Summary
Results-driven Senior Operations Leader with 10+ years of experience leading high-volume automotive and manufacturing operations. Proven track record managing teams of 150+ employees, optimizing multi-million-dollar business units, and driving measurable improvements in efficiency, cost control, and service performance. Expert in fixed operations, service workflow optimization, labor validation, warranty compliance, and financial oversight.
Overview
2027
2027
years of professional experience
Work History
Service and Warranty Director
Grech Motors
2025 - Current
- Directed strategic initiatives that improved operational efficiency by 15–20%, reducing workflow delays and increasing service throughput.
- Orchestrated multi-department initiatives strengthening workflow alignment and reducing instances of rework and miscommunication.
- Maximized cost efficiency by streamlining labor allocation processes and decreasing reactive expenses (e.g. expedited shipping rework)
- Developed and implemented performance metrics to track throughput, response time, and operational efficiency, driving continuous improvement
Service Operations Manager
CarMax
2020 - 2025
- Coordinated operations across 4 business areas, guiding a team of 175+ to achieve uninterrupted production and logistics workflows.
- Amplified operational efficiency by 18% and decreased downtime by 23% within 3 months through effective process improvements.
- Realized 100% throughput rate over 3 consecutive years by integrating KPI dashboards and performance tracking mechanisms.
- Realized $2.9m in savings via improved vendor negotiation tactics, comprehensive performance management, and efficient resource allocation.
- Executed inventory movement initiative that eliminated 30% of idle inventory through collaboration with logistics and 3PL teams.
Service Manager
CarMax
2015 - 2020
- Directed service drive operations for 28 technicians/advisors enhancing workflow efficiency and comeback scores by 21%
- Managed escalated customer concerns, ensuring a 94% customer satisfaction index or greater over 5 consecutive years.
- Trained advisors in upselling maintenance packages, elevating service gross profit by 13% while ensuring transparency and trust with customers.
Inventory Supervisor
CarMax
2013 - 2015
- Organized and directed daily workflow of staff in inventory management, ensuring timely completion of all tasks.
- Resolved bottlenecks in vehicle receiving through solution implementation, achieving over 15% reduction in asset idle times.
- Analyzed operational performance data producing detailed reports with actionable insights for senior management.
Education
High School Diploma -
Arlington High School
Riverside, CASkills
- Relationship building
- Strategic planning
- Decision-making
- Leadership development
- Performance management
- Cross-functional team leadership
- Operations management
- Budget management
Timeline
Service and Warranty Director
Grech Motors
2025 - Current
Service Operations Manager
CarMax
2020 - 2025
Service Manager
CarMax
2015 - 2020
Inventory Supervisor
CarMax
2013 - 2015
High School Diploma -
Arlington High School