MARCUS JONES
Edmonton,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Representative
Intact Insurance
07.2022 - Current
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
Food Service Worker
Swiss Chalet
09.2019 - 07.2022
- Preparing, cooking and packing food for Dine-In and Takeout services
- Prepared all food products by adhering to the restaurant's recipes and food presentation guidelines
- Greeting customers upon arrival, taking specific orders and making sure to adhere to customer’s needs
- Completing Online Health and Safety modules that require attention to detail and critical thinking
Occupational/Physiotherapy Assistant Co-Op
Uxbridge Physiotherapy
04.2022 - 05.2022
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Monitored patient progress and reported changes to physical therapist.
- Prepared for sessions by setting up patient treatment areas and equipment.
Occupational/Physiotherapy Assistant Co-Op
Taunton Mills
01.2021 - 03.2021
- Educated patients and families on conditions, treatments and home exercises.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
Education
Diploma - Occupational and Physiotherapy Assistant
DURHAM COLLEGE
04.2022
Bachelor of Arts (B.A - Kinesiology & Health Science
YORK UNIVERSITY
08.2020
Skills
- Communication skills
- Ability to multitask
- Working collaboratively
- Effective decision-making
- Time Management
- Detail oriented
- Microsoft Office
- Data Entry
- Customer Service
- Leadership
Certification
Building Your Skills In Customer Service – LinkedIn Learning
Customer Service Foundations – LinkedIn Learning
CompTIA A+ 1101 (Completed)
CompTIA A+ 1102 (In Progress)
Timeline
Claims Representative
Intact Insurance
07.2022 - Current
Occupational/Physiotherapy Assistant Co-Op
Uxbridge Physiotherapy
04.2022 - 05.2022
Occupational/Physiotherapy Assistant Co-Op
Taunton Mills
01.2021 - 03.2021
Food Service Worker
Swiss Chalet
09.2019 - 07.2022
Diploma - Occupational and Physiotherapy Assistant
DURHAM COLLEGE
Bachelor of Arts (B.A - Kinesiology & Health Science
YORK UNIVERSITY
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