Marcus Ho

All below duties

• Conducted new-hire training regularly throughout fiscal year.
• Mentored and guided employees to foster proper completion of assigned duties.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
• Worked with third party representatives to submit invoices and returns.
• Built strong relationships with customers through positive attitude and attentive response.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Assembled and disassembled promotional materials such as signs, banners and cardboard displays.
• Merchandised cases from backroom to sales floor to fill display units or shelves with products.

• Paid attention to detail while completing assignments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Managed time efficiently in order to complete all tasks within deadlines.

• Processed refunds and exchanges in accordance with company policy.
• Restocked and organized merchandise in front lanes.
• Identified and resolved discrepancies and errors in customer accounts.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked, tagged and displayed merchandise as required.
• Helped customers complete purchases
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Used POS and SCO systems to enter orders, process payments and issue receipts.