Marcus Hamlin
Folsom
Summary
Results-driven individual with experience in team collaboration and guest engagement. Known for implementing effective processes to enhance operational efficiency and deliver outstanding service. A team player for majority of my life through sports.
Overview
2
2
years of professional experience
Work History
Server
Leatherbys
Folsom, CA
04.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new hires on menu knowledge and service protocols.
- Managed cash transactions and processed payments accurately.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Busser
Leatherbys
Folsom, CA
04.2024 - Current
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Monitored supplies and reported shortages to management for efficient operations.
Captain Dispenser
Leatherbys
Folsom, CA
04.2024 - Current
- Led diverse team in delivering exceptional customer service during peak operations.
- Implemented safety protocols, ensuring compliance with industry regulations.
- Trained and mentored junior staff on operational procedures and best practices.
- Streamlined workflow processes to enhance efficiency in daily operations.
Education
No Degree - Physical Therapy
Folsom Lake College
Folsom, CA06-2027
High School Diploma -
Folsom High School
Folsom, Ca05-2025
Skills
- Strong work ethic
- customer service
- Cash handling
- Guest engagement
- Physical labor
- Years of team collaboration
- Food running
- Cleanliness standards
Accomplishments
Athletics, guiding young people, and working directly with customers have shaped my approach to leadership. Leading the varsity soccer team showed how direction and trust build strong groups. At Folsom Karate Academy, teaching kids required patience. Starting as a busser meant learning every detail from the ground up. Moving into serving brought tougher demands, sharper timing. Responsibility grew until I coordinated service at Leatherby’s, making sure each order met standards.
Timeline
Server
Leatherbys
04.2024 - Current
Busser
Leatherbys
04.2024 - Current
Captain Dispenser
Leatherbys
04.2024 - Current
No Degree - Physical Therapy
Folsom Lake College
High School Diploma -
Folsom High School