Marcus Gallow
Orangevale
Summary
Results-driven Floor Lead with expertise in employee training, effective communication, and workplace safety. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floor Lead
Shoot 360
El Dorado, CA
12.2023 - Current
- Oversaw daily operations to ensure smooth workflow and adherence to company standards.
- Trained and mentored team members in operational procedures and customer service techniques. Offering constructive feedback accordingly
- Implemented process improvements that enhanced efficiency in equipment usage and maintenance.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Supervised daily operations to ensure optimal functionality of shooting equipment and facilities. While also fixing equipment if needed.
- Provided exceptional customer service by addressing inquiries promptly, offering product recommendations when appropriate, and going above-and-beyond to ensure a positive shopping experience for all patrons.
- Offered training to customers bringing significant sales to the facility and coaching teams working to make a positive enviroment.
Education
High School Diploma -
Casa Roble Fundamental High School
Orangevale, CA06-2023
Skills
- Workplace safety
- Store operations
- Employee training
- Time management
- Multitasking
- Problem-solving abilities
- Team cooperation
- Effective communication
- Positive customer engagement
- Decision-making
- Conflict resolution
Certification
OSHA 10 Certification Construction
Timeline
Floor Lead
Shoot 360
12.2023 - Current
High School Diploma -
Casa Roble Fundamental High School